Mohib Rahmani
Jun 18, 2024
I had a wonderful experience with Tahir. He was very patient, understanding, and thorough. He answered all my questions and found us the best sofas to our liking. Tahir made us feel very welcomed from the minute we had entered the store till we left. If you need the best at Ashely talk to Tahir he got you!!
Keegan Orr
Jun 18, 2024
Tahir was very helpful and found us the couch with all the features we wanted!
raul perez
Jun 11, 2024
Girlfriend and I were in search of furniture, Tahir provided phenomenal service as we found the perfect sectional sofa with a chaser. Definitely will be back for future furniture.
Topher Colbath
Jun 10, 2024
Was unhappy that I couldn’t combine my $50 off coupon on my purchase. Joe was great. We are looking forward to delivery of our new sofa and love seat.
joseph terry
Jun 07, 2024
Purchased a bedroom furniture set in Mother's Day and was told it would be delivered on 6/8 (they checked and said everything was in stock) On 6/1 I called and confirmed the delivery date with Customer Service. On 6/5 I received a text confirming my delivery date of 6/8. On 6/7 I received a text confirming my delivery date and time on 6/8. Three hours later they called to tell me the items are all back ordered and wanted to set a new delivery date w/o knowing if the furniture would be back in the warehouse by then. I contacted Customer Service who was argumentative and told me to drive to the store (1.5 hours away) to work it out with the salesman. After about 15 minutes on hold, Customer service came back on the phone and told me that someone from the Dublin store would call me within half an hour. At the end of the day, no one had called me and I still don’t know when I’m getting my furniture.
Sandra Schultz
Jun 03, 2024
This was my first experience in shopping at Ashley and I couldn’t have been more pleased with the service. I was assisted by Tahir and he was very helpful and knowledgeable.My items will be delivered later this week so I will report back on the delivery; set up and condition of the furniture.
Al Valdez
Jun 03, 2024
Was not entirely sure what I needed, but came out with a sofa sleeper. Got great customer service from Lina who was awesome.More items needed and "I'll be back."
Taral Shah
Jun 03, 2024
Tahir is a very senior & helpful sales person. He helped us purchase our desired product.
Fatima Ferreira
Jun 03, 2024
Lina was very helpful and friendly.
Joe Hofman
May 29, 2024
Quick and easy. Super friendly staff. Knowledgeable about their bedroom sets. Great store manager, Steve.
Claudia Urena
May 29, 2024
While looking around for a dining table, Matthew showed us a variety of options and prices. He is a very charismatic, friendly, and professional guy that made our purchase easy and smooth. We give the five stars to Matthew because we could have purchased a similar product at another furniture store.
Christina Urena
May 27, 2024
My family and I visited today to browse and compare dining room table prices. Our sales associate, Mathew, was exceptional. Upon entering, we were warmly greeted by his smile. He promptly introduced himself and assisted us with our needs. He was extremely knowledgeable about the store’s layout and provided us with a variety of options that matched our requirements. Mathew offered valuable insights about the furniture, making our shopping experience enjoyable. He was not only kind but very funny.
Matt Clowry
May 25, 2024
We had been to another store looking for a new mattress and took a break for lunch. When we finished our next stop was Ashley Furniture. We walked in and were greeted by Tahir as we came in. He asked what we were looking for and listened to us unlike the last store. He showed us a few beds but we chose one he had shown us earlier. He assured us that we had made the right choice on so many levels and did everything to make our purchase easier. I can’t say enough good things about this sales associate. He is a credit to Ashley Furniture.
Pragati Shinde
May 22, 2024
No return policy, delivered item after almost 1 month. Dublin store manager doesn't have any manners, how to speak with customer and speaking like they are doing charity.
Morganne Shipkey
May 22, 2024
I had a horrible experience with customer service manager STAR . She was rude , condescending, and frankly mean. I will not be doing business at Ashley any more. She needs training in quality customer service, empathy . There are always exceptions in customer service and she showed zero desire to help she dresses very unprofessionally. Does not take pride in her role
Orlando Contreras
May 21, 2024
The Sales Rep was very polite and professional and assisted me through the whole process.
Martin Reinders
May 19, 2024
Ok quality, ok prices.
M Aracele Garcia
May 19, 2024
Tahir was very nice, he helped me a lot with the process and made it easy
Hengzhi Ding
May 18, 2024
Tahir did really good job!
Emerald Phung
May 17, 2024
Came here late the other night with my parents, we had a great time with the ever so helpful Matthew. He was very knowledgeable and even cracked a few jokes my dad seemed to take to. Great experience, cant wait to buy..
Dorothy Scull
May 17, 2024
Nice furniture at a reasonable price. They work on commission but do not pressure you to buy.
Mike M
May 14, 2024
I worked with Matthew, he was fantastic. He was very patient showing us all the couch options in our budget. I had went to living spaces earlier in the week, and was underwhelmed. Ashley furniture has great choices that were budget friendly. I went in not really expecting to buy, but I liked the couch so much I pulled the trigger.
Janet Adams
May 08, 2024
I'm calling these people out by name because of the EXCELLENT CUSTOMER SERVICE SKILLS, Evelyn, Star, Matthew, and Winnie, they are ALL #1,I purchased a sofa, a loung chair, and ottoman, and an entertainment center, they helped me, they listened to me, offered a variety of options, they all were Super Friendly, I never thought I could feel this way by going into a furniture store, if I had more money left I would have wanted to buy them all gift cards!! Whenever I need more furniture I now know I can definitely rely on Ashley in Dublin. They have a great team of people who are ready to go the extra mile for you, I don't k.ow what they get paid but they ALL NEED A RAISE, I love them ❤️
JJ G
May 08, 2024
Store manager Star is outstanding. Out of desperation I contacted her after 6 days of failed attempts to try to get through to another Ashley store to speak to the manager about an issue. Even though I had not purchased the furniture from Dublin, Star immediately took ownership on behalf of the company, reached out to the necessary resources, and escalated what was appropriate so that I could receive resolution. Her leadership skills are exemplary. This level of customer service is practically unheard of nowadays. Incidentally,tge same day I spoke to Star, the manager of the store I purchased from called me and is going to now be able to resolve my issue satisfactorily. This is no coincidence. Star went above and beyond to the point that if I ever need to buy furniture again, it will be worth trading to Dublin.
Olamma Ogamba
May 03, 2024
We selected a date for our bed frame to come. We confirmed that it would be ready to ship and available. As we waited today for the delivery, we found out that they pushed back the date and a part was on back order. They never notified us that the part was on back order when we did the initial purchase. The purchase was contingent on it coming within 2.5 weeks. They didn’t deliver. When we asked for them to just bring the foundation of the bed frame and bring the missing storage piece later on, they refused n said they don’t do partial deliveries. It’s said because I have bought so much furniture from there, so the fact that they wouldn’t accomodate the partial for Their misinformation or rectify the situation with a long standing customer, spoke volumes. Off to another store to get new furniture! Thanks a lot!
E Aldine
Apr 30, 2024
Excelent service. Sales personel was very welcoming and friendly - not pushy. I got the furniture I wanted and would do this again.
Vinithi Koka
Apr 28, 2024
We purchased our dining table and couch from this store. Andy helped us out both times. He spent a lot of time finding the perfect items for our new home. We are very happy with our furniture.Thanks Andy!!
Marla Crespo
Apr 25, 2024
Went in to look at bedroom dresser’s, found the perfect set with the help of Joe who helped me. Since it’s a new set delivery will take a few weeks. Pleased with purchase
Shawn shawn
Apr 21, 2024
Absolutely love Dublin Ashley furniture! Great customer service and a very knowledgeable team, especially team leader Nicholas was super nice and helpful.Their other stores, specifically Lathrop store, definitely need to work on their customer service.I recommend Dublin Store over Fremont and Lathrop store!
Gitanjali Bhattacharjee
Apr 14, 2024
Tahir was a great salesperson. He helped us find the right dining chairs and gave us recommendations on the right options based on our requirements.
Dhilip Kumar Sivasubramaniam
Apr 10, 2024
Tahir Hashmi is a very good person who showed all the items patiently and showed a variety of options to go for. Very nice person to do a business with.
Leila Shyne
Apr 06, 2024
Tahir was great to work with! The process was fast and easy. Thanks a bunch!!
abdul azam
Apr 06, 2024
Lots of furniture and other furnishings. Nicely displayed. But we didn't find what we were looking for. But they do have a lots of nice things.
Steve Castro
Apr 05, 2024
David Han ! Was wonderful ! Most helpful sales person I have ever had! He was kind and knowledgeable. Ask for him if you are ever visiting the Dublin location
latha krishnamurthy
Apr 04, 2024
Mr.Tahir is very helpful. He showed all furnitures patiently.
First Last
Apr 04, 2024
A big shout out to the young man Matthew....he was the first to greet us, and was with us from the start to finish. He was very articulate and knowledgable of the product lines within our budget and understood our needs; thank you Matthew!
Nicky B
Apr 03, 2024
Waji has been super patient and helpful about my purchase!
cynthia mahanay
Apr 02, 2024
Our experience with Joe was phenomenal. Nicest gentleman and awesome customer service. Showed us exactly what we wanted. Sincerely. Cynthia an Aladean Mahanay🍀
Zane Wright
Apr 01, 2024
Tahir was very helpful.
Greg Crouch
Apr 01, 2024
Excellent customer service from Sondy. He answered any questions I had and made my purchase smooth. Very satisfied.
Amanda Cordova
Apr 01, 2024
Sondy was incredibly helpful. He went above and beyond to help me find just the right couch.
Justin Baringer
Mar 29, 2024
Avoid Purchasing the Warranty! I recently bought a granite table set and was persuaded to get the extended warranty, assured that it would provide comprehensive coverage for any potential damages. However, when I attempted to make a claim for a chip on my table resulting from simply resting my elbow too close to the edge, I discovered that damages related to stone were explicitly excluded from coverage. Reguard, the warranty service provider, does not honor claims for a wide range of items—I've attached a detailed list of exclusions for your reference.
Tawana Darshae
Mar 26, 2024
Tahir was wonderful! Love this store. Nick the manager is also great!!
Richa Malhotra
Mar 25, 2024
Matthew was great and so patient with us. He was knowledgeable and very friendly. We purchased our recliner set the same day just because of him! Thanks, Matthew!!
Terry MacDonald
Mar 24, 2024
Tahir Hashmi was very helpful. He took me around to different items to look at. I didn’t feel rushed.
Dave Sheldon
Mar 23, 2024
We visited Ashley Furniture Dublin, CA, the rep who helped us, Matthew C. provided a lot of knowledge of the products and good guidance on what would work for us in our new home. After tested and experienced many choices, we ended up with purchase of Purple Mattress and leather reclining sofa which we love.
Gina Navarro
Mar 18, 2024
Tahir was great. He was patient and not pushy. He gave out good recommendations and let us try different mattresses until we found what we are looking for. Also was very considerate about our budget and did not push to upsale
Theresa Ng
Mar 17, 2024
Good experience
Nagwa Mohamed
Mar 16, 2024
Visited Ashley in Dublin and was greeted by Taher. He did a great job helping us find our dining table. He was very patient and extremely helpful. It was a good experience in all. Thanks Taher!!
Pearl Hau
Mar 16, 2024
David Han was very friendly, knowledgeable, and helpful.
Brenda Barajas
Mar 15, 2024
Moved to the area and went in to buy furniture. Manager told me I couldn’t use my original Ashley credit card and had to open a new one. Went back to purchase more item and the sales rep charged my other credit car ( the one manager said I couldn’t use) long story short, unable to fix their mistake, reception in the front horrible attitude, never called me back and I am now paying two separate credit cards. I would not trust them, seems like they need additional training and there is always “ sorry, that’s store policy “. I will never purchase from Ashely.
Nancy Tavares
Mar 13, 2024
I’ve been looking for a dining room set for awhile, and today I purchased one. Main reason, outside of the obvious that I was happy with the set itself, is that Matthew was informative, helpful, and efficient. Thank you!
Billy Pinto
Mar 13, 2024
Ali was really amazing trusted advisor and really got my service that I was looking for and really helped me and didn’t hound me while looking. Make sure you ask for Ali and go to Ashley’s in Dublin.
Iryna Mysnyk
Mar 11, 2024
Huge thank you to Matthew for helping us during our recent visit to Ashley’s!! Best experience we’ve had at a furniture store so far!!!
Bassem Banoub
Mar 09, 2024
Usha is wonderful to work with. She made our buying experience very pleasant and easy. I would highly recommend her
Felicia Donleavy
Mar 07, 2024
Usha is amazing, the best! A gem at Ashley Furniture. She helped me pick out my round arm sectional couch with chaise and was patient and helped me measure. Highly recommended!
Abhi N
Mar 07, 2024
Found a great dining table. Couldn’t have found this great piece for our home without Tahir Hashmi’s help and expert knowledge. Will be sure to visit again and/or recommend friends to Ashley!
anandvelu thulasiram
Mar 04, 2024
Friendly and Service was very good
Steven Pachan
Mar 03, 2024
Usha was the best! Very patient and helpful!
Victoria Torrey
Mar 02, 2024
I can’t thank David enough at the store in Dublin, CA. We were given an incorrect price when we originally were looking at a sectional. It was lower then went higher within a matter of 10 minutes! The pricing is very confusing even to the employees! We talked to the manager who talked to the upper management but they would not budge and make it right. So we looked at other websites which we weren’t familiar with who offered the couch at a much lesser price but we just weren’t feeling comfortable with so many mixed reviews! My husband and I loved the couch so we decided to go ahead with the purchase at Ashley! I called David and ordered it over the phone. The ordering process and delivery process (which I still feel we shouldn’t have had to pay for delivery since we were given an incorrect price in the beginning but that is managements fault not David’s but we wanted the couch so we had to pay!) we ordered on Sunday and couch was delivered Saturday! David said he would keep an eye on the price because if the price goes down within 30 days of our purchase they will match price it! Guess what? He kept his word and sure enough called us and let us know the couch went on sale and we got that discount!! Thank you David!! A testament there are still people in this world who keep their word and care! He didn’t have to but chose to and we appreciate you!!
Firoza Nazari
Feb 29, 2024
Mr Tahir is good job helping as
Mandeep Brar
Feb 23, 2024
Nice showroomExcellent furniture availableVery polite and professional salespersonLeena helped alot in selecting and buying sofa set
STEPHEN SOWASH
Feb 21, 2024
Usha helped us find the best dining room set for our space. She has a pleasant personality and great customer service skills. We appreciate all her help, and we also appreciated Nick's input and assistance. They are a good team and they made it very easy!
CATHY SOWASH
Feb 21, 2024
Usha helped us find the perfect dining room set. She was pleasant and professional, and really listened to our needs, and we appreciate her for her outstanding customer service! We would also like to thank Nick for his support and input, they make a great team!
Jack Luedemann
Feb 19, 2024
Andy was great!
Jason Kochan
Feb 19, 2024
Came into the store knew exactly what I wanted and wanted it to be quick. They forgot to put in the discount and over charged me $100. They couldn’t refund me in store. Was told by the sales manger he would call me to clear it up haven’t received a call for 2 days. Tried calling the store no one answers. Finally talked to someone in store and she was rude and constantly talking over me. They over charged me and they make it seem like it’s no big deal. They won’t even refund delivery for all the trouble. I would try a different store
Jake Bronson
Feb 18, 2024
Lina was very helpful and informative. She was not pushy but knew how to navigate the sale. We are very happy with our purchase
Jean Calixto
Feb 14, 2024
Great service from the moment I walked in. I received a friendly greeting from David. He was super helpful and funny too. He was so patient while he showed me numerous couches. He helped me find exactly what I was looking for. The value of the couch worked for me too. He managed setting up the protection service and the delivery service. I had a great experience and really love the couch.Added 2/16: Delivery had a 4 hour window and they arrived within the first hour. They were fast, careful, and kind. They brought their own tools and assembled the couch for us and it was perfect. They took away the garbage too. Thank you Gio and Juaquin!
Dr.Mena Rofaeil
Feb 12, 2024
Andy , was very helpful and friendly and helped us to find what we want.But the lady in the front "his manager" wasnt soo friendly .Waiting for the 2 bedrooms to be delivered next month in perfect condition thank you.
Sherri Bartels
Feb 11, 2024
Andy was awesome and great sale this weekend!
K S
Feb 11, 2024
Great customer service at store (rep Waji) & Ashley Corporate office.
Mory Khalidi
Feb 08, 2024
We had a wonderful experience today with our Sales rep, Tahir. He was very knowledgeable about the furniture and was patient with us. He made this a great experience for us. Thank you Tahir!
Thomas Burke
Feb 06, 2024
Very helfull
Kim Mathis
Feb 04, 2024
We were greeted at the door and pointed in the direction of what furniture we were looking at. The sales associate checked on us often.
Ignacio Maravilla
Feb 02, 2024
Andy, He is very nice and passionate about his work.He treat us with respect and was very kind thank you very much Andy for your patience during our visit.
Tanya A
Jan 27, 2024
Had a really great experience at the Dublin Ashley location. Our sales associate, Tahir, was super helpful and patient with us. We really appreciated him and enjoyed our experience today and Finally found our couch!
Bobby Faller
Jan 26, 2024
Andy help us and it was great!!
desmond thomas
Jan 25, 2024
You guys have beautiful funitures.
Maria Galarza
Jan 23, 2024
Tahir, he give me very very good service , this hay is super friendly when you go there ask for him .ThanksTahir
Daphney Buck
Jan 20, 2024
Luna was amazing at the Dublin Ashley. Not pushy and answering questions quick and knowledgeable !!!
Jennifer Jenkins
Jan 16, 2024
Awesome experience. The customer service was grade A! Tahir and Sondy helped me finalize a great deal and I cannot wait to flop of my new couch!!
Vamsi B
Jan 14, 2024
Poor delivery
Jyothi Veluri
Jan 12, 2024
Usha Sayyaparaju has provided excellent service to help with our furniture. I highly recommend Usha to anyone who are planning to buy furniture.
Sep Es
Jan 11, 2024
This review is for Ashley's warranty and their their review team. Don't buy their warranty. It's a scam! I bought a bedroom set with a 5 year warranty. I reported damage to my dresser recently due to an incident where nail polish remover damaged the wood. They kept insisting accumulated stain and they don't cover it and they cover single incidents which this was. Their review team did not believe me. Absolute shame for this company.Update - The ashley review team never reached out to me. I sent them all the details but no response. I will never shop from them or recommend them to anyone.
greg glaeser
Jan 11, 2024
Lina was very helpful
mahwash samim
Jan 09, 2024
everyone was very kind and welcoming!
Tom H
Jan 05, 2024
I Had a pleasant experience. All of my questions were answered and I found the furniture that I was happy with.
Kevin Egli
Jan 04, 2024
Quick, informative and easy transaction for a new bed and night stand. Thank you!
Yeye Santos
Jan 03, 2024
Very good customer service.
Jeffrey Wilson
Dec 28, 2023
Great salesperson Tahir. Great and knowledgeable manager. Came in on a rainy day and got some great service and good deals.
Fay Blackmon
Dec 28, 2023
It was a pleasure shopping here at the Dublin Ashley HomeStore. Tahir Hashmi is a very patient, knowledgeable and kind sales rep. I really appreciate being served with respect. He wasn't pushy and never insulted my intelligence. I envisioned the style of furniture and quantity of pieces I needed for my large family room. Tahir was on hand to answer all the questions I had. He didn't try to add or change my vision because he doesn't know my family room like I do. Thank You, Lord for this great experience!!BTW....The selection of furniture is very good and so are the prices.
Neil Reuben
Dec 26, 2023
I appreciate the enthusiasm and dedication of the staff at the Ashley store. They demonstrate a strong eagerness to showcase and sell their products. However, I have encountered significant issues with the products themselves. Despite multiple visits from technical engineers and even some parts being replaced, the problems persist. There seems to be a lack of resolution, and I've noticed that the technicians often attribute these issues to incorrect assembly by the third-party delivery team.Furthermore, I've found the customer service to be lacking. This, combined with a strict return policy that seems more focused on protocol than customer satisfaction, has been disappointing. In my opinion, this approach might lead to a loss of customers over time. Based on my current experience, which has been quite bitter, I am hesitant to consider future purchases from Ashley.
Nabila Merzazada
Dec 24, 2023
Never purchase from Ashley. they only want the money.
Jie Meng
Dec 20, 2023
The staff wasn't very helpful, and they asked $200 for delivery of a dinning table.
Kimberly Berry
Dec 17, 2023
Sondi the manager was so helpful in getting delivery rescheduled. Made my relocation leas stressful. Even got call after delivery to ensure all went well!
Amanda Soderberg
Dec 14, 2023
Tahir was very helpful and knowledgeable. He showed me exactly what I was looking for. Thank you for the great customer service!
KS
Dec 13, 2023
Good service
Suzanne McCormac
Dec 12, 2023
Tariq was a great sales rep and helped me pick out what I needed. Thank you!
vince tringali
Nov 28, 2023
Super easy and fast. I don't have the furniture yet, so I cannot speak of the quality of the piece, nor the functionality of the fireplace
Adele Jenkins
Nov 26, 2023
Let you look without pressure... And very helpful when ask for help.
Grace Zhang
Nov 24, 2023
We placed a self pickup order in Dublin location. We were directed to call a number at Lathrop warehouse for self pickup, and we failed to fulfill that purpose since I was offered a wrong number. We drove 3 hours round trip and didn’t pick up anything. We decided to cancel order and that’s when nightmare started, It was a disaster. Staff at Lathrop location gave me a corrected number with which I presented to the manager of Dublin location, and she didn’t recognize this number. Their intra- store communication is poor and customers are taking the fall due to this lack of communication. And I had a pleasant experience with David until I initialized cancellation, it took him 4 days to cancel an order and eventually I needed to talk to his manager to get a refund. And there is no confirmation email for cancellation, nor a breakdown of that refund number, so I will never be able to know how the protection plan is prorated and adjusted accordingly. My suggestion is to finish your purchase within this location if you want to catch a deal. Once your order involves multiple locations, it could end very bad.
Greg Butterfield
Nov 18, 2023
Delivery was delayed 4 weeks in a row. The sales person said the couch was in stock and would be delivered the following week. We were notified the couch had damage and changed the delivery date for a week later. We were then notified a day before the new delivery date would be the following week. Again notified the delivery date was pushed out another week. The day of the expected delivery date we did not receive any notification so I called and they said the item was on back order. They didn't even bother to let us know. Canceled my order and went to Living Spaces who delivered the same day!
Ian Dota-Clemens
Nov 14, 2023
Went in store to take a peek but ended up getting a really solid deal online for their pre- black friday discounts. We selected the installation option; Delivery was fast and includes truck tracking - install took less than 5 minutes, the guys were in and out super fast. Top notch service
Prasanth Jayaprakash
Nov 12, 2023
I have bought a sofa and loveseat from them. On the delivery date they just bring the love seat. You can never speak with anyone at this store or at their customer service over phone as they never pickup your call.
Emily Danuco
Nov 02, 2023
Excellent Customer Service experience with Lina Conway and her manager David. Very helpful! Thank You both
Anne Caroline Mascarenhas Dos Santos
Nov 02, 2023
Bought a couch at the store and William was super helpful and the most patient salesman ever! He really accommodated my concerns and dealt with my indecision like a pro! The selection of furniture was great, and William really helped made a conscious decision about my purchase.
Mitch Cooper
Oct 27, 2023
Great service great furniture. On time delivery. Very helpful. Would highly recommend
Thom Homiak
Oct 25, 2023
The service was except, I felt confident with my purchase and will continue to be loyal costomei.
Chong Lim
Oct 24, 2023
We were searching for soda but instead found a reclining sofa that offered better value. David H. provided excellent service. Thank you!
Devin Maxwell
Oct 21, 2023
If you are ever in the Dublin store please go see them:WilliamSondy NDavid AWonderful customer service.
C L
Oct 21, 2023
Great deals, smooth buying process, convenient delivery.
Manpreet Natt
Oct 21, 2023
costumer service was great.
Carol Leach
Oct 17, 2023
The sales guy was so helpful. It all went well .
bhaskar reddy
Oct 16, 2023
Bought a sofa&bed . Sales person was Tahir. He is very nice to customers.
Sandeep Singhania
Oct 15, 2023
Bought a dinning table. Great price good quality and good customer service
Lilia Bulgucheva
Oct 12, 2023
We had a wonderful experience at Ashley. The salesperson, Leon, was so helpful and patient.
Whereisviv
Oct 12, 2023
We did not have high hopes for couches because most places the prices are extremely unreasonable but not only did we find something we absolutely loved but our experience was worthy of a review. From the moment we walked in Tahir greeted us, had a measuring tape for us to figure out the furniture size. Not only did he show us to a few pieces but he also showed us some under our budget instead of “the nicest most expensive” which is always appreciated. He not only has a great disposition, he also gave us space to walk and shop around on our own. Thanks for making our experience memorable and setting us up with our comfy new couch!!
Serena Cilibrasi
Oct 11, 2023
The service I got today from Star and (sorry forgot her name) was AMAZING. Wish I could give more stars. Thank you all
haley hayes
Oct 10, 2023
William was very detailed and patient
Regina Valdez
Oct 09, 2023
Great customer service. Salesperson really knew the items and was respectful on what we could buy and what we couldn’t. No forced sales. Products were great. Definitely going back.
Angela Santana
Oct 08, 2023
We were able to purchase a beautiful bedroom set with the help of out very nice Salesman Tahir. He was incredibly helpful and was also able to give us a great deal. We will be coming back for future purchases.
Ben Sahib
Oct 06, 2023
Very helpful and found what we needed !
Veda Vaughn
Oct 03, 2023
Great service
RB Holder
Oct 01, 2023
A great big shout-out for Leon of the Ashley Dublin store. Although we had found similar furniture that we could have purchased at other furniture stores, the ultimate reason why we decided to make a very large ticket item purchase with Ashley's is because of the truly outstanding customer service provided to us by Leon. In their nice showroom he took the time necessary for us to provide him all of the features we were looking for and to then spend considerable time discussing many furniture options available (with lots of trying out of all of the options in store). After discovering the perfect furniture then, with Sondy, also of the Dublin store, Leon put together the perfect package and got the deal done. Huge kudos to both gentlemen (especially you Leon for sharing all of your valuable time and knowledge with us in person) for bringing in two more satisfied customers to the Ashley Furniture family!!
Rameet Kohli
Oct 01, 2023
Tahir at Ashley was great to work with. Very friendly and professional. We are very happy with our purchase and will definitely work with him again.
Tami K
Oct 01, 2023
I helped my mom purchase furniture here and had a great experience. David Han was very helpful and friendly and the manager David helped us with a deal. The furniture hasn’t arrived yet but from a customer service perspective we were very happy.
Susan Tunison
Sep 30, 2023
William was very patient and helpful, helping us with ideas to hone in on exactly what we want. Thanks!
Dale Marie Caliz
Sep 27, 2023
We visited the Dublin store in search of a large wall art. An Asian man greeted us at the door and said make me work. We told him we were looking for wall art we viewed online. He walked us over to the wall art we decided against because it was too dark for our home. However, we walked around and found another print we fell in love with, and we told him we wanted to buy this one. He told us the price was $239.99. My husband said he would like to put it on his Ashley credit card, and he told us there's a minimum limit to use the Ashley credit card, and that's $500. He said we would have to charge it to one of our personal credit cards, which we felt was very strange. He suggested we order it online when we got home; it struck us odd that we could not buy this right now in the store using the store's credit card. I would have to go home to buy it. We were disappointed that we could not use the Ashley credit card as other stores have no minimum limit.Can we interpret Ashley's policy as we cannot go there to buy four plates and four placemats and charge it on our Ashley credit card because it is below $500.00, which is not allowed? We walked away, puzzled. I stopped an employee walking by to inquire about a dresser. His name was William, and he informed us he was returning from lunch. If we give him a few minutes to clock in, he will gladly help us. William was a breath of fresh air, so positive, unlike the first salesperson, the negative responses. William explained each bedroom set to us. He started a shopping cart and said you have wall art in your cart. I replied yes, please remove it, He asked if we no longer want it. I said yes, we do, but the first man said we couldn't use our Ashley credit card to buy it b/c it was only $239.00, and Ashley's policy has a minimum purchase limit of $500. He said we could go home and buy it online. William apologized and said that's not true. I'd happily ring up the wall art and charge it to the Ashely credit card.The following line is for Ashley's management team."You need to acknowledge and praise William for saving you a customer. If he hadn't crossed our path and allowed us the opportunity to buy the wall art at that time or been 100% honest with us, you would have lost not only this sale but future sales and a customer. I suggest you speak to your team member who feeds us false information about Ashley's credit card policy because he prefers to refrain from making small purchases under $500.00. Please keep in mind Store INTEGRITY is enormous in today's society. It can make you or break you."Thank you, William; you are a phenomenal employee with integrity and exceptional customer service. You made us feel we were important to you.
Candace Simpson
Sep 25, 2023
Friendly and fast service
kalpa p
Sep 25, 2023
I would definitely recommend to visit Ashley for wide variety and good quality furnitures. We were welcomed and the staff was very courteous and explained different options. Definitely recommend to visit and try out before buying.
PATTERSON MYSS
Sep 25, 2023
Great experience! Worked with Winfred who guided me, patient, pleasant and knowledgeable.
RTDUDE
Sep 24, 2023
Akash was a great help. Wonderful.
Alisa Villano
Sep 23, 2023
Being first time buyer we were kind of hesitant to shop in stores. But all that went away when Al our sales associate greeted us and asked if we need any help we told him exactly what were were looking for and he directed us to our dream couch. He answered all our questions and explained how the buying/delivery processed worked. We got a great deal and the experience was amazing being a young couple Al treated us with respect and understood the true meaning of customer service.
mark james
Sep 22, 2023
Make sure you get the right sales staff member . Initially this would have been a lower score but my last visit was a breeze
Sharon Hebenstreich
Sep 21, 2023
Great service Tahoe Hashmi
Dre
Sep 20, 2023
Bought a matress for my nephew, sales rep was very helpful and professional!
Ron Jackson
Sep 19, 2023
Andy is a friendly, knowledgeable sales person! Pricing is reasonable for the quality of furniture!
Melanie Cummings
Sep 18, 2023
Lina was such a great help. Fantastic service
Tom Archer
Sep 18, 2023
We just came in to browse but we got such good service we found what we wanted and bought it. Very pleased experience!
Tom Curtis
Sep 18, 2023
We bought a couch set and within a year the sofa started to have an indent on the seats. I called and asked them is it under warranty oh no it’s not so we’ve only on this couch 2 1/2 years and already we’re buying a new one I’ll never buy from Ashley’s again.
Hazel Campoverde
Sep 17, 2023
William was very helpful and knowledgeable. Excellent service !!!
Nandor Krause
Sep 14, 2023
Just received excellent service from William.
Jose Rodriguez
Sep 14, 2023
William was very helpful and patient with my shopping for a Mattress and Bed Frame today!. I Will definitely come back to shop for more of my furniture:)
Otabek Kadirov
Sep 11, 2023
Front desk costumer service lady - Evelyn is a gem.Went above and beyond to take care of my online cancelled service, and helped me place an order for my furniture in store.Great job.
grayson cesar
Sep 11, 2023
Usha—provided excellent service.
Georgi Dimov
Sep 10, 2023
Friendly and experienced advice
Sara Odisho
Sep 10, 2023
Had a great experience working with AL at Dublin store. Store manager was also very helpful.
Vijay Tirumala
Sep 10, 2023
We bought a living room Sofa and Usha Was the sales person. She was very professional and made sure to exceed our expectations. Thanks Usha.
Alla Wazwaz
Sep 07, 2023
The customer service at this store is horrid. We received the wrong item multiple times, items that weren’t even pre-assembled in the warehouse prior to delivery. Delivery drivers are a third party and verbally abuse the customers in their homes. Do not purchase anything from Ashley. It is not worth the hassle.
Deanna Judeh
Sep 06, 2023
If you’re looking to buy furniture, do yourself a favor and do not buy from Ashley’s. Horrible customer service, delivery, and overall experience. I can write a detailed paragraph explaining why, but believe me you don’t want to spend your money here. There are tons of places in the Bay Area to buy furniture and this isn’t one of them.
Eileen Luszcz
Sep 06, 2023
Usha was very friendly and professional and spent quality time showcasing dining sets. Good quality furniture at a great price. I bought a nice set ! I’m looking forward to enhancing my home with Ashley furniture in the future.
Archana Singh
Sep 05, 2023
David is a great sales person! Helped us pick the right item!
Michael Nigro
Sep 04, 2023
I walked into ashley Funiture in Dublin. Was helped by salesman Leon, who was great found what I needed and took care of us very professionally and quickly good experience
Marysaa Zeviar
Sep 04, 2023
Usha was amazing!!!
Rosa Pantoja
Sep 04, 2023
Usha was amazing and lot of patience very friendly nature choosing right furniture and highly knowledgeable highly recommended .
Kavita Bhatawadekar
Sep 03, 2023
William was very helpful.
KeyAsha
Sep 03, 2023
Usha was my sales person and she choose a really good maattress for me and bedframe. She is amazing and super sweet. I highly recommend her and this location
Sayed Hamed Moshref
Sep 03, 2023
Leon was extremely helpful in assisting me in finding the right King size mattress. He has a great personality and makes purchasing a whole lot of fun. Sondy and David were great as well and made this purchasing process very easy. Thank you team for providing excellent customer service and having patience with me.! Big 5 star experience.
Amir Shah
Sep 02, 2023
Tahir was very helpful and professional. He really helped us, thank you
Frank S
Sep 02, 2023
Lina was great
Aracelia Esparza
Sep 02, 2023
Usha was amazing and excellent customer service. Very informative and willing to meet our needs! Thank you!
Leeann Taylor
Sep 02, 2023
She was amazing Usha is my girl .
Eric Smith
Sep 02, 2023
Andy was great, friendly and knowledgeable. Helped us find exactly what we were looking for. 5/5. Would recommend
Raj Narisetti
Sep 01, 2023
Had a very pleasant experience working with Usha!
casey mcmillin
Sep 01, 2023
Great service. Very quick and flexible.
Shannon Villeggiante
Sep 01, 2023
Usha was a gem! We Got my sons bedroom set there & there was no high sales pressure. Usha was very kind and pleasant! Highly recommend!
Leo Recinos
Sep 01, 2023
Andy was patient and considerate of my timeline/ budget. I highly recommend working with him!
Eduardo Arola
Aug 31, 2023
Usha is a very pleasant person to deal with.Sales manager was also very helpful
mannat mann
Aug 30, 2023
Usha our sales person was friendly and efficient and answered all of our questions
GregP1
Aug 29, 2023
Excellent service from Lena.
Milind Bhusari
Aug 29, 2023
I had a fantastic experience at the Ashley store in Dublin, California. I purchased a sofa and coffee table, and I'm delighted with my choices. Lina, the salesperson, was incredibly helpful throughout my visit. She provided expert guidance and made the selection process easy.The store's collection was impressive, offering a diverse range of furniture options. Lina's assistance was invaluable in helping me find items that matched my style and needs. The quality of the sofa and coffee table exceeded my expectations, and the prices were reasonable.
Lina Conway
Aug 29, 2023
Excellent service 👍. Thank you
Malalai Arsalai
Aug 29, 2023
David was great. I walked in and explained what I needed and he took care of me within 1 hour. Got me approved for zero percent interest too!
Lance Hansen
Aug 24, 2023
Leon was super helpful. Didn’t feel pressured at all and he answered all our question. I’m the end we are extremely happy with our purchase. Amazing customer service!
Mustafa Azizi
Aug 23, 2023
Usha and Sondy thank you for the great service
Mariam Aziz
Aug 21, 2023
My recent experience with Ashley Furniture store was impeccable, particularly under the stewardship of Store Manager David A. His instrumental role in facilitating a seamless and advantageous purchase for the furniture intended for my parents is very appreciated. This experience undoubtedly solidifies Ashley Furniture's standing excellence in customer service.
Roberto Ortega
Aug 19, 2023
Great experience all around and great furniture. If you go in, ask for Leon Le!
Rahul Reddy
Aug 19, 2023
Walked in and met Usha and Sondy. They showed the couch i was looking for and helped with selection and made the purchase easy. Would highly recommend them for your furniture needs.
Cierra Jones
Aug 19, 2023
Usha is very helpful, and plenty of knowledge with how the furniture is made, the value of it, and working on deals! She will price match the price online too. Highly recommend!
Benny Lew
Aug 19, 2023
Excellent service, worked with Al and Sandy, can’t wait to my furniture next week!!
Omie Shong
Aug 17, 2023
Usha & Sondi were very helpful. I appreciated their help in finding a few pieces for my son and myself. We will see you soon.
Brenda Delgado
Aug 17, 2023
Quick and easy process to buy and set up delivery
Cristian Lopez
Aug 17, 2023
They helped me as soon as I enter to the store, they were nice and always take care of every question that I have, thanks for everything, definitely I’ll come back soon
Dahlak Matteos
Aug 15, 2023
David was super helpful and patience with me! Great customer service!
Mike Hayes
Aug 13, 2023
Leon is a good sales person
Gianna Gee
Aug 12, 2023
Awesome customer service from start to finish! The knowledgeable sales team and the instore management were very helpful.Thank you Winnie & Sondy for helping me select the perfect living room set. I will continue to come back for all my home furnishing needs.
Kevyn Hawke
Aug 11, 2023
Excellent series. We were shown several Options by the sales person including say a items. They were patient got us the best deal in mature products were delivered property highly recommended
Kimberly Pearson
Aug 10, 2023
William was patient, knowledgeable , and helpful with additional suggestions.Store was clean and well organized.Thanks.
Jacqueline Hernandez
Aug 08, 2023
Great experience at Ashley. Tahir and Dave were very helpful in todays sofa purchase. Showed us various options until we were content. They also gave us a good price for being a returning customer.
Ameen Ahmad
Aug 07, 2023
Had great experience with William. Store has good collection of furniture and William was quite helpful in showing us around, going through all options that goes with our setting. The store manager and regional manager were also present in the store; all of the team was accommodating in working with us for final purchase. The 5 star reviews are totally because of the experience we had with William. Thank you !
Pia Galindo
Aug 04, 2023
Andy was great
Anita Malhotra
Aug 04, 2023
Mr. Tahir Hashmi gave me excellent customer service. He was very knowledgeable and patient and rendered great service. I bought the things that I really needed and he showed me just the items I wanted. I was very satisfied with his professional approach. He is a dedicated sales person and helped me in making the right choice.Anita Malhotra
Cecilia Castillo
Aug 03, 2023
Andy the sales team member from the Dublin store assisted me with my purchase and he was excellent! He wasn’t pushy, he gave me space to look around while staying close to answer questions. He was awesome when explaining/demonstrating certain functions of furniture! I enjoyed purchasing from Ashley Furniture and would recommend the store to my family/friends.
Keecha Williams Bright
Aug 02, 2023
Went into Ashley to get some new furniture and they treated us very well! Salesperson Tahir was great! The entire staff was wonderful!! Thanks again Tahir , David and the Ashley crew!
Ed Baffico
Jul 31, 2023
Salesperson was very helpful. Got everything I needed. Smooth transaction.
Prince Wilson
Jul 25, 2023
This Store Manager needs a new manager I have a Ashley gift card 100.00 dollars brought eight pillows for 80.04 the manager said that we don’t take this gift card anymore but took the money off the gift card 100.00 and my pillows only 80.04 dollars so He stole The money from me that was left on the gift card I will not Shop at this store again where the manager still your money and didn’t give me Store Credit I Called it Stealing from the customer.
Armika Berkley
Jul 16, 2023
We first stopped by the concord location, walked around the store , no one asked to help us or anything. We walked into this location was greeted by Tahir, he was nice and professional and we payed cash for a lovely furniture set! Special shout out to Sondy for chatting with us and supporting an awesome experience!
Prince Wilson
Jul 15, 2023
Find some pillows on sale for my living room Because I have A Ashley Gift Card the 100.00 Dollars card I Bought eight pillows for 80.04 .my balance the Manager took 20.00 Dollars off the Gift Card and then told me that we don’t use this Card anymore so I’m out of 20.00 Dollars the store keeps without giving me Store credit it’s Manger’s that Makes this Company like me Don’t want to Shop here anymore At any of the Store this why I close my account Down I Will Not Buy anything else from this store are Companies.
Neha
Jul 08, 2023
Most of the furniture is bulky giant, hardly any modern contemporary furniture available with good quality
Najib Khan
Jul 08, 2023
Excellent service from Tahir Hashmi while buying a dining table at Ashleys at Dublin. Purchased one from this store. Good options and great layout.
La Starr Tucker
Jul 05, 2023
I went to purchase some furniture today to take advantage of the 4 th of July deals and my customer service representative Tahir was awesome in assisting me and had provided me wonderful customer service ! Thank you Tahir for your service and for getting me spectacular deals 😊
John Valsamis
Jun 29, 2023
Tahir was fantastic. Listened to what we were looking for and took excellent care of us. Worked within our budget and gave us exactly what we wanted.
Trina Eszlinger
Jun 28, 2023
Quick & easy
swati shukla
Jun 26, 2023
Ashley , Dublin has really upgraded their collection.Tahir Hashmi took good care of me and my husband to find our dream couch for our living room today.His showing of furniture and end to end process was meticulous and to the point.I will happily recommend Ashley, Dublin and Tahir to everyone.
Gretchen Jewell
Jun 24, 2023
Jeff Cheung was super helpful and made a transaction seamless.
Venkat Reddy Ennu
Jun 22, 2023
Did not have good experience from sales person.
Angelena David
Jun 20, 2023
I will never buy Ashley Furniture as long as I'm breathing. The quality of your customer service call center, the delivery and even the workers at the store aside from the sales rep who helped me with this order is below 2nd class. I am so upset I want to find a way to tweet this so no one ever has the same horrible experience my 80 yr old grandma just had. Wrong delivery date, wrong address, wrong time, and most of all WRONG ITEMS. Thank you for ruining our day. You may be in business now but base on this experience your cost of labor and financials are likely declining. There is no way a brick and mortar store could stay in business operating so poorly.
Jen Smith
Jun 20, 2023
I was looking for a recliner for my mom, something that is comfortable for her to sit in. I was greeted by Akash who was able to show me different types of recliners - power and manual. After looking and trying out some of the recliners, I settled on one that was plush with microfiber material and that could be charged once a month. Plus the recliner could be delivered really quickly.He was very pleasant, not pushy at all and let my daughter and I try out the recliners. After purchasing the recliner, we said that we wanted to check out the mattresses but weren’t going to buy. This other salesperson came by and asked who was helping us and I had said Akash’s name and she then proceeded to talk with him. She then came to us, said that Akash needed to be taking care of his customers in such a snotty way. I did not care for her demeanor and throwing him under the bus. I did allow her to show us some mattresses but left after 10 minutes. There’s no reason to treat your co-workers like that just to make a sale. Aside from her, Akash was very nice and helpful and strongly suggest for others to seek him out for your furniture needs.
Matthew Robinson
Jun 20, 2023
Great experience, and Tahir Hashmi was excellent with showing us our options and answering all questions we had.
warren templeton
Jun 19, 2023
William did an excellent job getting me everything I wanted and needed! Thank you William!!
TorneiromecanicoUSA
Jun 15, 2023
The seller AKASHDEEP BRAR, was great ,polite , respectful, professional and fast .the only reason I gave one star , becouse the delivery guy , before finishing the assembly, asked my wife. If she was married twice, my order number is 170401110Try to contact Dublin Ca store to talk if the manager but they never answerThe phone. But I contacted the customer service and I reported the problem, .This is was not professional, and deliver guys or any one who provide a service, is not supposed to asking those question , this call aharassment.Could u imagine someone delivering something to your wife , or daughter, or mother , and asking if they are married..I think asheley should take more care about costumers and educate the contractors team , to be respectful. I will make sure to let all my social media , friends, co-workers, and family know about this..Disappointed.Thank u asheley....
Iván Carmona
Jun 13, 2023
Great experience in the store. There is an option dor each style, and I was able to find mine with the good assessment of the representative. I highly recommend it.
Claudio Filho
Jun 12, 2023
Great store, Jeff was extremely helpful and helped us a lot
Laura Bellomo
Jun 03, 2023
The salesman was friendly and helpful. The furniture was delivered on time.
Ken Williams
May 31, 2023
Andy took super great care of us, found us exactly what we wanted - no pressure and lots of great insight. You can tell he's super passionate about his products! Andy was wonderful with our daughter while we discussed our purchase.Andy went out of his way to look up my old purchase warranty and get me all the details so I could make a claim on my existing couch.Thank you Andy, you made our buying experience the best ever.
Milissa White
May 30, 2023
The store was extremely clean, set up very nicely, easy to find what I needed. Sales people were friendly, but not pushy. It was a smooth process from beginning to end not to mention great prices.!
Lizbeth Alvarez
May 29, 2023
Wonderful experience, William helped us since we entered the store and guided is to exactly what we were looking for and also showed us the special deals. We didn't feel rushed or pressured, loved our experience.
Vikas Sharma
May 29, 2023
Great collection and great staff. We bought a leather recliner sofa + love seat for living room. Staff is very friendly and don't apply any unwanted pressure and give all information needed. Location of this store is very convenient and ample amount of parking available while you shop in this store.
Nandakumar Subramanian
May 29, 2023
Had a wonderful experience, Mr. William did a excellent job in upselling :) and walking through various available options. Overall pleased with the experience!
Vish Bypanahalli
May 29, 2023
Jeff was Awesome. We bought furniture for our kids room and overall experience was really great!
Arlene Hale
May 25, 2023
Good product, good price, good customer service (Sherry), delivery process couldn't have been better! What's not to like? Thank you.
Frank Vargas
May 21, 2023
Great customer service!! Loved the prices. Winney was a pleasure and assisted when asked.
Carl Sousa
May 20, 2023
Very friendly- great service. Many choices.
Monica Cisneros
May 15, 2023
Excellent experience in the store with William. Thank you.
Tamilselvam Somu
May 09, 2023
The sales person was friendly and explained things clear and helped out with what we need .
San K
May 08, 2023
Thanks for your help Retired William…Stay young..
Mimi ZH
May 06, 2023
Very satisfied service, with good priceFriendly sales and manager
Marcus Watts
May 06, 2023
It was a very nice experience with the sales person, I recommend everyone to shop there for a bedroom set and furniture too!!
Jyoti Prasad
May 04, 2023
Jeff was very helpful ! Found the Art I was looking for
KATHRYN DEYOUNG
May 02, 2023
I was greeted by a very professional and personable gentleman, by the name of William. I told him what I was looking for, he was informative and showed me numerous options. He was quick to answer my questions, and while I may have only been "looking" after seeing what was available I made a purchase. I'm excited about have the new additions to my home. Thank you, William, it was a pleasure meeting and working with you.
Tyrone Parks
Apr 30, 2023
The service is top-notch. Went to a different store originally. The other store in Concord, I think, took us for granted. The sales lady in Dublin went above and beyond to earn our business.
VERONICA GUITERREZ
Apr 21, 2023
I placed my order with Leon. He was great! I will definitely be asking for him the next time I place an order.
zach B (ZeRoEdIn22)
Apr 19, 2023
Leon was a great salesman at the Dublin store. However, the delivery and assembly of the multiple pieces of furniture my wife and I ordered was absolutely unacceptable. As well as the process to repair the damaged furniture we received was awful. We were forced to jump through numerous hoops in order to just return the broken furniture that was sent to our house. I would not recommend doing business with them.
Mayuresh Dani
Apr 16, 2023
Nothing really special about this overpriced store. They charge a % for delivery. We were looking at a $2300 dining table. Guess how much was the delivery? $230! Spoke with the manager, he reduced it to $187.We showed ourselves out of the door as soon as the place didn't have any good stuff either.
FREDY DEL AGUILA
Apr 07, 2023
Perfect option for our kitchen, thanks to the salesman.
Alisha
Mar 29, 2023
I wish I could give this place 0 stars!Please DO NOT buy from this store. It took 10 months for my bed, dressing table, and side table to get delivered and set up. The customer service was horrible. There was no coordination between the employees; some gave me a lead time of 2-3 weeks and others gave me 2 month lead time. The customer service reps didn’t even know what was in stock. When I visited the store to get some help, a Caucasian women at the front desk named Ann/Anne was extremely rude, racist, and unprofessional. After multiple store visits, I finally got hold of the manager who helped me out. Save your money, buy good quality furniture from better alternatives.
Aisha Gomez
Mar 29, 2023
Andy @ The Dublin location was great ! He was very approachable and knowledgeable. He went above and beyond to answer all of my questions and concerns and always in a timely manner. Andy is a great employee! Thanks Andy for all of your very helpful assistance :)
Jane Levenseller Cresswell
Mar 25, 2023
I saw a dining set online and wanted to see it in person. I walked into Ashley and the sales person assisted me immediately. I really liked it and purchased it. It was quick easy and very efficient.
Vatos Tacos
Mar 24, 2023
Absolutely great service from Leon Sondy!! Both were very informative and pleasure to work with! I was able to get all my furniture for my new home in one shot!
Lydia Munoz
Mar 12, 2023
Got a nice couch for our home thank you so much Ashley Dublin and to Usha!
Jalila Nelson
Mar 12, 2023
Leon was great! He helped me with everything and now my new apartment is furnished!!
Maya Clark
Mar 11, 2023
David and Usha were super helpful, patient, and professional. Thanks.
LeAnn Garcia
Mar 11, 2023
We had Usha help us with the purchase of our new bedroom set and mattress. She was friendly, helpful and very knowledgeable. I am very happy with how she treated us. Thank you
ashkapadia akapadia
Mar 09, 2023
Very helpful and knowledgeable sales person Usha. Good overalll experience.
salicia mcelroy
Mar 09, 2023
I came in just to browse for livingroom sets for my first apartment. Usha came up to me and assisted me with finding the cutest couch set . I cant wait for it to get delivered! She is a very sweet lady and was patient with me through out the process. She helped get me signed up for financing quick and easy . Usha is so helpful and attentive, if you want a positive shopping experience ask for her. 10/10
Melissa Arata
Mar 08, 2023
Easy and efficient delivery. Couch is awesome and looks great. Super comfy as well
Kathleen Torres
Mar 06, 2023
Come in and ask for David. He is friendly and knowledgeable and the store manager was helpful with additional details.
Mark Neutze
Mar 06, 2023
Our salesman was great. He was extremely informative and just the right balance of information and leaving us alone to look as well. Made us more comfortable with the decision
Muneeswar Reddy
Feb 21, 2023
I have visited Ashley(Dublin, CA) store 2 times and spent 4 to 5 hours to shop around. All the items in the store is very expensive and their store price was not even matching with their price on their website.In the store, The price of the in-store items doesn't match when they add items to the cart and they increased the prices more than the price they displayed on the item in the store. I was surprised when I reviewed all the items and the price difference between the order & the display price. Overall it was around $5k price difference.I have ended up paying more than $5k while compare to their online price.I would not recommend to buy from Ashley, Dublin CA store. In case if anyone would like to buy, I would suggest don't trust the sales person & sales manager, please do some research about the pricing and negotiate about the pricing.
Nabila Noori
Feb 21, 2023
I had bought a couch today and was able to get a amazing deal because of Usha. She was amazing and gave us a great deal for the 4 piece couch plus a ottoman! I highly recommend going to her if you ever stop by the Ashley Home Store in Dublin she is wonderful!!!
Ravnik Singh
Feb 20, 2023
Usha helped us with a new mattress set and made the process super simple. In and out in a couple hours!
Tom Stillman
Feb 19, 2023
Everything great salesman,delivery guys, but very annoying the robo calls (several) saying delivery truck 20 minutes away
Aman Daniels
Feb 18, 2023
Usha was amazing! Got us everything we needed and got us a great deal for this weekend! Was very responsive and super nice the whole way through! Great prices and great furniture!
Michael Senot
Feb 18, 2023
I went in to this Ashley store already knowing which dining table I wanted. Galilea helped me throughout the whole process and provided exceptional care throughout. Galilea wanted to make sure that I knew my options as she showed me other table sets that were nice but more affordable compared to the one I initially had my eye on. She explicitly did not force me to choose one choice over another. Galilea had the great idea to help me measure the tables we were looking at and compare it to see how it would fit in the size of my dining room. I greatly appreciated her help, patience, honesty, and attitude throughout the whole process. I did not feel belittled, only understood for what I wanted. In the end, I purchased the dining table set I had originally came in for. Galilea also put in the work to make sure I was paying a great price for it, not anything more than what was the sticker price. My mom and I couldn't be more happier with the service and table set!
Aditya Rath
Feb 17, 2023
It’s Andy who make the different. I have worked with him over 5 months. Every room. Every little furniture, every little detail. He works with me. Understands my taste and suggest and doesn’t sell. Ashley has the best collection. They have great customer service. The store manager and everyone works for my happiness. A must visit.
Tae R
Feb 13, 2023
I want to give a big shout out to Ashley Furniture sales associates David, Jeff and Lina who helped us on several occasions to purchase multiple pieces of furniture for our new home in the last two weeks. Everyone was very kind and super helpful to assist us. They allowed us to walk around and see what was available on the sales floor, answered any of our questions regarding the furniture, delivery, discounts and warranties and genuinely tried to get us the best deal possible. In the end with the suggestion of the sales associates, we were able to work with the sales manager, David who was fair and generous to give us an amazing deal we couldn't pass up.As a customer, we thought the sales floor was well-organized, sales associates were super knowledgeable and helpful and can honestly say, they were looking out for my best interest.Our family have been shopping at Ashley Furniture for over 10 years at various stores, and so far, they have proven to be top-notch when it comes to customer service.I would recommend to family and friends to shop at Ashley Furniture.Great job, Ashley Furniture! 5 STAR!!
Jamille Escobal
Feb 12, 2023
If there's an option to rate Ashley and Andy with 10 stars, we would! It was almost closing time when we first went to Ashley, and we were greeted by Andy. He is knowledgable and cares about what customer needs. We are just canvassing at this time and not yet decided where to buy. He then gave us his contact number and told us that he will assist us in case we decided to buy to Ashley. After that, we went to other Ashley stores, but because of Andy's excellent customer service, we decided to go back to Dublin branch and made our purchase there! Highly recommended! Thank you, Andy!
Shokria Mehdavi
Feb 10, 2023
The sale representative ask as for help then I told him we are looking at the furniture he introduced his name to us and told us let me know if you need help with anythingHe was with his client, so we did not know the other gentleman was the manager we ask him for help.Very nice person he told us he’s the manager of the store and he loves to help us we did mention the first associate name but unfortunately, I forgot both of them his name right now.Very excellent service With high knowledge about the product and very patiently help me with everything and answered all my question patiently offer me for financing with Ashley. I had to use my points so I refused refinancing Ashley. My first time in Ashley store awesome experience with customer service in the store.I love the serviceAnd I will go again, and again to this particular store. Thank and thank youOutstanding customer service to both gentleman’s🙏
Paloma Christensen
Feb 07, 2023
Friendly service, helpful advice, patient employees with fantastic pricing. Excited for my new living room to arrive in a few days!
Jeff Gebel
Jan 30, 2023
Andy was great. Great service, honest, and great pricing. Awesome experience. Thanks Andy!
Michelle Wuller
Jan 29, 2023
Wayne was very professional and very nice to work with
Kanchan Singh
Jan 24, 2023
I love Ashley! I have gone so many times this year after my big move. They always have exceptional customer service! The selection is so varied to meet so many different types of styles of decorating for all ages. The best quality for the best price truly.We went to Ashley dublin couple of times .we were helped by Usha in dublin centre.I got couple of products fromAshley and i am happy with my purchase. products quality were really good.And we get individual attention by the staff that help us clarifying a lot of doubts.
Doug Johnson
Jan 24, 2023
Tahir was super. We were looking for a particular lamp and found it. We also got some patio furniture that was on sale and Tahir helped load it in the SUV. Great service and very friendly.
Cynthia Garcia
Jan 23, 2023
Tahir was knowledgeable and helpful.
Melissa Salas
Jan 22, 2023
We had the best experience at Ashley Furniture - Usha especially made sure our purchase went smoothly and seamlessly. We are happy we were able to get all our furniture needs met in one place. I'm very grateful to Usha for helping us through this process.
Colleen Jamieson
Jan 20, 2023
Beautiful desk with wonderful detail. Perfectly adequate workspace and storage.
Gene Miller
Jan 19, 2023
Very good service from Jeff
Aashish Kaushik
Jan 17, 2023
Awesome Service by Tahir ! He not only helped to pick the best sofa that suits our needs but helped from order placement to delivery. This is the kind of service that ashley should provide in other stores as well
Omar Khaled
Jan 15, 2023
Very good experience in the store. The person who helped us was very knowledgeable.
Mike Wang
Jan 15, 2023
David is very patient and detail-oriented. Really appreciated his professional service.
Long Tran
Jan 14, 2023
Tahir is very patience and helps a lot with suggestions.
Live Wake
Jan 12, 2023
I felt as if some of the staff were judging me and my girlfriend because of our tattoos and clothing we were asked if we needed help and when we said we were only getting one thing instantly the staff seamed uninterested and when we asked for help another staff member looked up up and down and said ugh ugh and ignored us we felt very disrespected and will not be shopping there again which is unfortunate because we just got a house and we're looking into remodeling and getting rid of our old stuff and completely redoing the inside and your pices were right up our ally but we will not be shopping there agin
Chris Hughes
Jan 09, 2023
Leon is great!! Showed us the best couches and made our decision easy...also told us about promotions that were happening from other areas of the store. Great salesperson and good selection of stuff here!!
Kaia Fang
Dec 27, 2022
Excellent customer Service received
Francis Smith
Dec 26, 2022
Jeff was invaluable in patiently helping me resolve a large urgent order on Christmas Eve over the course of several hours when online payment and inventory issues rejected order placement several times. Very grateful to Jeff for seeing me through the order process to completion.
Yunni Meow
Dec 25, 2022
We just had a wonderful furniture shopping experience! Store manager David and Lina are super nice!! They are extremely helpful and patient! We really appreciate the discount they offered! Highly recommend!👍👍
M Harris
Dec 23, 2022
Usha and David (manager) were fantastic. Usha was extremely helpful and understanding of my needs and she went above and beyond expectations. She made the sofa buying process I was dreading easy and enjoyable. Thanks to both of you and will see you for my next furniture purchase.
Andrew Lien
Dec 19, 2022
Leon was INCREDIBLE! Very knowledgeable and kept us in the loop on the various bed frames and outdoor furniture they have in store. He made us feel very special as customers and was a great and warm guy to talk business with. In fact, we originally came in only interest in a bed frame, and we came out of the store with a bed frame purchase and outdoor furniture for our patio! Super helpful and great guy. Definitely ask for Leon when you come into the store!
Wendy Redmond
Dec 13, 2022
Leon, store associate, was very helpful in the store helping me with measurements and his energy is great! Thank you Leon!Store manager was fantastic with helping me make adjustments to my order. It was seamless and worry free which is exactly how great customer service looks like! Thank you so much David!!
Yasmine Perdue-Mollat
Dec 11, 2022
We worked with Usha, the salesperson and David Abelson, store manager. Usha was very kind and helped us pick out our children’s bedroom sets. She was patient, efficient, and respectful. David closed the deal giving us a more than expected return. I definitely recommend coming to see Usha.
Bruce Hunt
Dec 10, 2022
Create customer service provided by Lina!
Rosanna2 carbajal
Dec 06, 2022
Great service. Wayne was very helpful giving us all the tips and advices to pick the right dining table. Never felt the pressure to take a decision.
Michael Swanson
Dec 04, 2022
I normally never post reviews but that changed when I went into Ashley store in Dublin to buy some furniture. Our sales lady Usha was so helpful and knowledgeable. I highly recommend if you’re looking for furniture ask for Usha at Ashley in Dublin CA.
Winnie Nkatha
Dec 03, 2022
I went to checkout furniture today at the Dublin store, met this very nice lady she was very knowledgeable and extremely patient with me and answered all of my questions .I had the best Ashley comfort test on their Tempur-pedic mattress as well and I will be back to get myself one . They have the best financing options as well. Would recommend anyone to pass by and ask for Winnie .
dcb 510
Nov 30, 2022
Usha the sales rep was great!!
Rayna Allen
Nov 30, 2022
Jeff was great. Helped us with new couch and love seat and great price. Excited to get it delivered.
Lawrence Brown
Nov 28, 2022
Nope.
Sookie Kaur
Nov 28, 2022
Usha, her manager David and Sondy took such great care of us! We have gotten sofas and dining set from them and incredible service! Definitely recommend not only for the furniture but for the outstanding service!
Milan Nguyen
Nov 28, 2022
Not a good store. Bad furniture and warranty is a scam. Basically nothing qualifies, and is not covered. Whatever.
gyula halasz
Nov 27, 2022
Both the service and the store is nice! Well lit and clean organized. They were greeting us right away and a sales person was helping us. First time at this store and we realized it is not for us. The displayed furniture are not lasting type, the color options are bland or very safe: lack of better word unimpressive. We like colors and furniture you use for a generation. The costs are friendlier than nearby furniture store but you get what you pay for. We are not Ashley customers that is all, and very certain there are many that love it too! So nothing personal, just personal preference we would opt else, for more lasting quality and domestic craftsmanship in mind. Now the fact their service persons and the place being nice and professional we rate accordingly even if we will never return, but they service a crowd we are not part of and seen to be doing well!
Arch S
Nov 25, 2022
Usha was our sales person. We purchased a recliner sofa and love seat and a couple of other things. My true review will be only after I receive the product and it's fully assembled. The shopping experience with Usha was excellent and she took care of all our needs.
Janay Kennedy
Nov 22, 2022
David was amazing. He saved me a lot of money and went above and beyond to make sure that I left with a comfortable price.
Manuel Ortega
Nov 21, 2022
I would like to thank to my saleswoman Galilea and her managers who went above and beyond for me to be completely satisfied buying my furnitures with them. I had some problems with the delivery guys and the furnitures at the beginning , but they were able to assist me and fix the situation successfully. Also, I really recommend Galilea for anyone who really wants a great shopping experience.
Annie Schroeder
Nov 21, 2022
Lena, our salesperson was patient & clear while helping us with our choices. The selection is huge. We met Lena’s boss, the store manager and could see why it’s a well run store, as big as it is. We can’t wait for our delivery.
Thannia Chavez
Nov 21, 2022
The manager was calm & offered us great deals. The sales people were a little rushed when they approached us but we waited a while to get help. We were motivated so when we crossed paths with the manager, his great deal reassured us of the purchase. Another sales man was kind enough to help us load the sofa set on to the car. Overall, it was our first purchase at Ashley & we got a great deal & the manager & gentleman who helped us load really turned this 3 star in to a 5 star.
Nery Alonzo
Nov 10, 2022
Angel was extremely helpful. Highly recommend to go see him.
Danee Mitchell
Oct 26, 2022
Wonderful service.
Catherine Baldi
Oct 24, 2022
DO NOT PURCHASE THEIR BS INSURANCE. It costs .01% of the purchase price and guess what - they don't cover things that are a result of bad manufacturing. Don't buy it. Waste of money
Aaron
Oct 16, 2022
(Translated by Google) A Chinese lady here, Lina, is very friendly and helped us reduce a lot. You can come to her(Original)这里的一个华人小姐姐Lina 特别friendly 帮我们减了很多 大家可以来找她
Michael Denham
Sep 30, 2022
Bought a recliner at a very good price. Delivery was free.
Josh Garcia
Sep 25, 2022
Angel was great and patient with me. Did not rush me. While the other salesmen/ women stood at the front door like hawks. Angel had a calm presence
Erik Noel
Sep 19, 2022
The savings is not worth the headache. Several pieces were either delayed (even thought the salesperson said they were in stock) or they came damaged. In the past year since we ordered our furniture, we have had five different technician visits and waiting for our sixth one next month. We have had parts incorrectly ordered multiple times and each time they don't order it correctly, they have to send a technician out to inspect the part. One technician left in the middle of a repair and didn't come back, another one broke a chair and didn't say anything and left us to discover the problem, and the supposed technician manager talked about how great he was and his repair to our drawer didn't work and he didn't order one part correctly and didn't even order another part at all. And each time someone messes up, you have to go through a painful process of trying to get ahold of someone at Ashley, for them to find your order again, and then for them to schedule another technician.
JD Garcia
Sep 18, 2022
I've made several purchases from Ashley furniture and this last time was awful. I placed my order months ago and have yet to receive my furniture. I understand COVID-19 has impacted daily functions however, I find it irresponsible to accept someone's money for products they cannot deliver/provide and lie about having it in a few weeks.
AmericanHotel Management
Sep 17, 2022
Worst customer service ever. Will never buy again.
Volodymyr Chabanenko
Sep 16, 2022
It’s an unscrupulous business. I’ve ordered a sofa with 3 little tables from them 6 months ago. They delivered sofa as expected and asked to wait for several weeks for the tables. After 3 months in I came over the place (because they never answer the phone) and the customer service person pretended to check something and told me the tables will be delivered next week. They didn’t. I came over again and the story repeated. I came over the third time and asked for refund. Same customer service person pretended the refund is done and I’ll see it in 3 business days. I didn’t see the refund either.
Kimberly Terry
Sep 08, 2022
I purchased furniture from Ashley's Furniture along with the there premium protection plan and when I purchased my furniture I paid in full with cash. The first time I called the protection plan about a stain I had on my sofa I was told that the plan didn't cover that even though the plan clearly states that it covers stains, so I called a carpet cleaning company and they came out and cleaned my sofa. I went into the store a few weeks ago looking for something and while I was there I asked the sales associate about the pillows and cushion on the sofa because they were beginning to go flat, she informed that that my protection plan would replace the pillows and cushion for one time and I needed to call the protection plan company and make sure I have my original invoice, I thank her and left the store. When I called the protection plan company I was told again that was covered under my plan, I have found out through this whole situation that Ashley's Furniture is not the company that they claim to be and the protection plan that they offer customers is not what they claim to be. I have paid for something that doesn't work and when I called there customer relations number to find out how I could just order new pillows and cushion for my sofa the Representative told me I needed to give her a serial number which could be found on either the cushion or on the bottom of the sofa. I have never experience such a rude and unprofessional company in my life from Ashley's customer relations to the employee’s and managers in the store. A very dissatisfied customer will never purchase anything else from that company nor will I ever recommend they store to anyone I know.
Jackie Thompson
Aug 28, 2022
Purchased new furniture..So far No delivery on friday. Late calling us. Rescheduled for Saturday and then they were late for the Saturday appointment also very disappointed at Ashley and who they have delivering their furniture this would probably keep me from going back and getting anything else from Ashley
Andrea Navarrete
Aug 23, 2022
They never answer the phone, I had one “new” girl answer the phone and then say she would have her manager call me. I waited about a week. Never got a call back, I called numerous amounts of time without ever getting a call. I finally decided to just reach the general department because I needed to return the couches only to be denied because I only had 72 hours to call for return.
Ravi Pacha
Aug 19, 2022
It is an amazing place to visit.
Eric
Aug 08, 2022
My wife and I took a chance at the Dublin location after a horrible experience at the Concord location. We worked with Leon Le. Leon went above and beyond, bridging the gap between sales and distribution. He answered his messages everytime and smoothed over some delivery mistakes. If you're in the market for furniture, go see LEON LE at the Dublin location, you won't be disappointed.
Cheyenne Rebero
Jul 31, 2022
THIS STORE IS NOT ADA COMPLIANT! I tried to take my mother in law that is wheelchair bound shopping and I could only get 5 feet into the door. I WILL NOT BE COMING BACK TO THIS ESTABLISHEMENT AGAIN, and I WILL BE REPORTING IT!"Failing to provide wide enough walkways between shelving units can put a retailer in danger of noncompliance with the ADA. A minimum width of 36 inches is required. If the aisle is more than 200 feet long, a passing space of at least 60 inches by 60 inches must be provided."
Suzi Glorioso
Jul 28, 2022
Lina, the sales person we worked with, was great. Very friendly, knowledgeable and helped us to find the perfect sofas and chair for our family room. Would highly recommend her and Ashley Furniture in Dublin, CA.
Agrima Sahajpal
Jul 24, 2022
Collection is great but better deals are available on Amazon
Deno Dawes
Jul 09, 2022
Order furniture 8 months ago. It finallly came at which time I no longer need any of the things I order I notified store I know longer needed items however I never received refund heading in person
Gaurav Dhiman
Jun 22, 2022
I bought some furniture from them, entire time till the end they said that it’s easy 0% finance scheme for two years, but the sales person did not let us know that we will get that finance in credit card, and he took my sign on the tablet and applied ashley credit card, it’s a bluff because any credit card gives you interest free payments for first two years. They make you fool and apply credit card for you and it’s hard inquiry on your credit.
Sandipan Chakrabarti
Jun 13, 2022
In Store Buying Experience : The display was good and the associate has given us enough time to show the items. He also created the invoice. However he made mistake on a queen bed and ordered it in bad configuration. He also overcharged my credit cardDelivery: The delivery intimation was good but the delivery boys are not professional. They dragged some furniture on the floor scratching it.Correcting the Misconfiguration: The sales men corrected the misconfiguration but they wrote a new sale for whatever reason they did not explain.Adding some extra points: I bought dorrington tv stand from Ashley. Along with it i bought a setup and delivery. The delivery boy came around 9 PM and said they want to keep the item. "They will come tomorrow and assemble it " I said I have bought the setup and delivery so they are supposed to assemble it. Then they called some one ans said that it was their boss and their bos said that this item will not be assembled. I said that I already paid for the setup. Either you setit up or take it away. It was utmost harassment for me and my family. **
Ed Pine
May 31, 2022
Go w Jeff not pushy and well informed. Got us a good deal.
Tomi Ford
May 19, 2022
Worst furniture buying experience of my life! New mattress was delivered yet the techs did not know how to connect it and it was missing brackets to hold split king pieces together. Manager was friendly while we were purchasing but when we had to make multiple trips back to the store for resolution, he acted like he did not know who we were or what our issue was……and left the floor so he did not have to deal with us. We purchased an entire bedroom set and mattress in January 2022 and delivery was just completed in May 2022. While there were delivery issues related to COVID, we are not complaining about these. I will never use Ashley again to purchase furniture, they never fixed our bed, my brother finally was able to get missing brackets from Sealy and finish installation. The sight of the manager running to the back room should have been my clue, they were not willing to assist us with proper bed delivery.
Mike McLaughlin
May 17, 2022
We're in the market for a new living room sofa and this was our third stop after Living spaces-Manteca and Macys-Pleasanton. Prices and selection was ok, but nothing grabbed our attention.
PJ Money business
May 16, 2022
Ashley's in Dublin have the worst customer services I have ever experienced. I went in to the Dublin and was greeted by Bill a transfer from Concord Ashley Store. He was not very pleasant and spoke very dry and unconcerned. He walked us to the back of the store, and rather than assisting us he pointed across the room and told us when we find something of interest we could walk back to the front of the store and let him know, what we had found.Not at anytime did he come to check on us. He sat at the front of the store with his back turned at facing the front door. Moving forward I had to walk the store to find help, one older gentleman did give us some assistant. I eventually had to find another sales associate, I believe his name was Ken or Kevin a older Asian gentlemen. he stated out helping, but a couple that had left the store came back walked over and rather than him telling them I'm with another client and will help you later or calling for help. Kevin/Ken walked us to the counter and requested that another associate an African American gentlemen call to get my credit information, the African American associate was not very pleased and expressed this to Ken/Kevin that he had a habit of pushing his job onto others. Kevin/Ken pointed across the floor and state that the other clients had returned and had a big order. I was very insulted it should not matter how big or small the order is, all client's should be treated the same, with respect. Kevin/Ken walked away and left me and my family member standing there. At this point the current sales associate did not have a clue on how to utilize my credit account, which was through Ashley's, I explained that Bill was the person who helped me obtain the account in March of 22. When the associated requested Bill's help, Bill was very bitter, and refused to help, Bill stated, I quote, " How do you expect me to remember every customer I help, you need to figure it out." Bill turned and walked away, mumbling under his breathe, please keep in mind he was the original associate that I stared with. Because the associate and the in store customer service ladies could figure out how to pull my credit account to order the furniture , they implied that perhaps I was mistaken and never had an account , they actually stared ignoring me. I was so embarrassed. I went into my email, and pulled up the account information and the account number, that showed I had a valid account with a substantial amount of credit to make the purchase. I felt obligated to do this because the African American Associate kept implying to another associate, I quote, " This young lady claims to have an account, that I can't locate". Once again I felt humiliated and embarrassed.Finally the customer service lady, said oh yes, I see the account is valid, but she has to go back to Concord, because for some reason this particular finance company will only allow you to order at the original store you opened the account at. I knew that was not true, they should have admitted they just didn't know how to proceed or just call the credit card company to get help. I phoned the credit card company this morning as as figured they all lied, they simply needed to call the customer service for assistance on how to pull the credit information. Did I mentioned I had to flag Kevin/Ken down to get the order numbers on the furniture, he was not particular even then, because he had to leave the customers with the big purchase. All three associated walked away, not saying thank you for waiting 2 hrs. in this store although we could not help you. The associates are always very dry, never smile, and appear to be unhappy working for this company. Being unhappy with your place of employment is not an excuse to pass that onto customers. I will never recommend anyone to Dublin Ashley's, one reason that I came back to that location was to support Bill, not sure what has happen to make him so unpleasant, at the Concord location he was always pleasant. I'm very upset and disappointed with the way I was treated at Dublin Ashley.PJ
Ahmad Rahimi
May 10, 2022
Very worst customer serviceThey lie about everything to us. Myself and my wife we went to buy a furniture from Dublin store The person by the name of David who sold us the furniture he Basically lie about everything to us. He put the Wrong information on the Computer we received the furniture while we were waiting almost one month Finally after one month we received our furniture but it's was a Completely wrong furniture so I have to send it back to them. After another 3 weeks I we finally received the right furniture the I purchase for . So it's been 2 months since I Purchase my furniture Iwe still waiting for our Dining table to Deliver. But when I called they are customer service they lie to me and given me the wrong update about my Dining table delivery. It's been 2 months they given us to much stress. I won't recommend anyone to go to the Dublin Ashley Furniture store buy any things from them . They funny things whenever I go inside the store asked about the manager they lie to me saying the manager is not available. Hopefully any one else doesn't get this worst experience with them .
Mugdha Athavale
Apr 29, 2022
Felt judged by a rude sales rep. We have been Ashley customers for long but never returning!
Mai Garcia
Apr 14, 2022
Had a very good experience on this store. Apart from their good furnitures, the sales rep named Jake & the store manager, Kenneth were the most kind & easy to work with. They will work with you within your budget. Will definitely recommend this place !
Jovanna C
Apr 13, 2022
My Sales Rep was David Han. He was very patient and professional. He even carried the purchase to my car. Five plus stars for David.As for the Ashley Store, this was my first time in the store. Ashley has some policies that I cannot agree with. First of all the amount of paperwork for a $99.00 sale, (small table). I believe I signed my name five times. What a waste of a tree. Also very time consuming for the customer and the sales associate when other customers are waiting. Next, why can't art and wall hangings be taken home for a trial? Ashley lost at least a $500.00 sale with me today because I was not allowed to take wall hangings home for even 48 hours. Ashley will lose allot of sales!The employees work hard and were very busy. they would have had more time for customers if there had not been so much paperwork.There was also an associate, did not get his name but he mentioned he lived on a large piece of land in San Leandro. He was able to find a small missing part to the table I was purchasing. He also went above and beyond.
luccabuca
Apr 09, 2022
The place is ver good the customer service it’s very slow !! Besides good place with lot beautiful stuff !!
Ashar Naqvi
Mar 30, 2022
Ordered bedroom set on Memorial day 2021, 10 months waited for it to get delivered. Every time I called they gave me date of 2 months further until I had it enough when their products were constantly in back order. Requested refund and no one from the store bothered to talk to me before processing the refunds!
JoAnn Wu
Mar 16, 2022
We have been shopping for a formal dining room set for a long time. We just went into the store and found exactly what we were looking for that both my husband and I agreed on. They gave us a good price and we enjoyed working with David.
April Johnson
Mar 15, 2022
Jake was amazing!! Knowledgeable, friendly and helpful. I will definitely ask for him next time I come to the store.
Bee
Mar 11, 2022
Bought my furniture here in January it was delivered on Jan. 20th. The delivery guy broke the leg on my sectional and told me someone would be out to fix it within a week. That didn't happen. So, I contacted Ashley on chat 4 times to get a replacement, each time I was told they ordered the part and it would be delivered soon. It wasn't. I even filed a complaint and asked for a partial refund and for someone to contact me. That didn't happen. Here I am in March, no one has fixed it, sent the part or contacted me. I will never buy from Ashley again.
Herman Bustos
Mar 06, 2022
Very pleasant, extremely helpful and fast
StraightGreen Tea
Mar 05, 2022
ASHLEY FURNITURE DOES NOT HAVE A RETURN POLICY. PERIOD!!! SO YOU ARE EXPECTED TO MAKE A PURCHASE DECISION WITHOUT HAVING SEEN THE FURNITURE AND THEY WILL NOT TAKE IT BACK, ONCE DELIVERED.At the time of purchase, I was told by a Salesperson about a 72-hour return policy. I went to the Store to return an item within 24 hours of delivery and got the message above from Customer service. If a salesperson tells you verbally about the return policy, ask for it in writing to avoid the problem that I ran into.
H O
Mar 02, 2022
Stay Away! They lie! I ordered bedroom set furnitues, they delivered 2 piece of it in a week and still waiting for the rest of the pieces in the set! They promised 1 month and then it's already becoming 4 months, big liars! they just want to get the money, deliver some stuff and put you in a position of no where to go with half the set delivered and half God knows when! STAY AWAY from this store and from Ashley Furniture
VBUCKS BRO
Feb 18, 2022
Place is the best place to buy furniture but the manager is yet rude sometimes but who ever helped us really is the best.
Garvin White
Feb 17, 2022
We had a positive experience and found more than we were actually looking for. We had an issue with our payment and returned to the store to get it resolved. Our salesperson was not at the store, nor was there any customer service employee. However, the manager took the time to address our problem and we are looking forward to delivery of our new sofas.
Tony Tescallo
Feb 15, 2022
We made a change to our order the day of purchase that decreased the amount that we owed. It has been over a month and we are still waiting on that reimbursem*nt.To add to that, one of our pieces of our sectional was damaged. A tech came out to look at it and said the store would replace it and that someone would be contacting me to make the swap for a new piece of our sectional. No one has contacted me for a week and no one picks up at their store.Update: An Ashley rep contacted us after posting this review and apologized for our situation. The damaged pieces of our sectional were replaced within a week and our reimbursem*nt was promptly delt with. I don't think I'll be returning to this store in the future, but I appreciate the help that the local rep was able to provide.
Murugan Mayileri
Feb 07, 2022
Just coming out of this store in dublin. One of the worst service. When we say our budget around 500$, here sales guys are not showing interest to show options and explain. We are not asking store to reduce the price. We are saying honestly our budget and asking for best options and in stock availability . But very very poor service and sales team. Will never visit or recommend this store
Cathi Visser
Feb 04, 2022
Jose was a great salesperson. He can read the room. He left me alone to browse and returned to answer questions. No pressure. I scoped out my favorites and returned the next day with my husband. Jose remembered me and took us directly to my favorite. He and his manager Kenneth closed the deal with some nice discounts and delivery was set for the following Thursday. Delivery went perfectly. Unpacking, assembly, verified it all worked as expected, shown how to assemble for the future, clean up and removal of all packing materials. Everyone who took part was professional and competent.
Debbie Wright
Feb 01, 2022
Awesome service!
Andrea Pedretti
Jan 25, 2022
I had a great experience here! The sales associates were knowledgeable, helpful and friendly. They really accommodated my special requests. Great job Dublin Ashley Store!!
lene Spencer
Jan 24, 2022
We came in and only one saleslady said hello to us. No one else came up to offer help or asked if we've been help.Mind you this isn't real wood furniture but sheesh you could make it a pleasant experience.Some furniture such as couches and artwork was pretty cool but dining and bedroom furniture was some type of plastic like wood.The lady received our purchase and it took forever to wrap up the sale. Somehow from purchasing a TV stand/console we got some item we did not purchase. She added a $99. Gbs Ultra tech hi pro queen pillow...we only came for a console.Watch your receipt when you get your purchase complete.
Ranjan Kumar
Jan 19, 2022
I bought a recliner sofa from store that was delivered damaged. The delivery guy said he has taken picture of the part that is damaged and store will call to get it replaced. When I did not get any calls I went to store to complain about the damaged item. The customer support lady said delivery guy did not report the issue. Then she said yes she sees the picture of damaged item. I was told the technician will come and if I do not like fix they will replace the item. Seeing almost reaching 30 days of purchase went to complain that I can not wait for technician any more and I want part replaced since it was delivered damaged. They declined to request to replace the item damaged. They also say once item is delivered and can not be returned. When I asked why the delivery guys gave me damaged item and why they told me that store will replace the item, their answer was that those are contractors not Ashley employees. I just feel cheated and helpless that Ashley delivered me a damaged item and I can neither ask for replacement of the damaged part or can not even return within 30 days.
Tanmay Shah
Jan 11, 2022
Very disappointing experience with this store. Their store manager advertises about customer satisfaction guarantee but after delivery they don't fulfill it. Will never buy anything from this company in future and advise everyone to stay away.The store manager Chris and sale person advertised Tempurpedic mattress with 90-day return/exchange policy and advised me to wait at least 30 days to get adjusted to the mattress. Now, after 45 days the store says there is no such policy and Chris has already left them. What a bummer!
Claudia Narvaez
Jan 09, 2022
Excellent price and service thank you to the salesman David he was kind, patient and great to do business with… I’ll be back :)
D Collins
Dec 30, 2021
Jake H. and the Manager at the Dublin store were excellent with Great Customer service and Super Great deals too. I will most def. be shopping there again.
Victor Espiritu
Dec 21, 2021
Delivery personnel are not following covid safety.
Kamran Sm
Dec 20, 2021
Excellent service, Thank you
Z S
Dec 18, 2021
ABSOLUTELY TERRIBLE!!!!!! The WORST experience buying furniture. UNRELIABLE, UNRELIABLE, UNRELIABLE. They delivered damaged material TWICE, never called to follow up, even though they said they would. It has been >4 months since we ordered our furniture and we still have not gotten it. Really regret buying here. Avoid Ashley and save yourself months of frustration and disappointment. No dining table for our holiday family gathering due to Ashley’s lack of reliable service.
D
Dec 06, 2021
Good quality of furnitures. However not all online deals were seen during store visit. It could be a coincidence, but then it also contributes to decision making. I didn't end up buying anything as finally couldn't see what I saw on Ashley website.
Roshni Sonali
Dec 05, 2021
Delay
Ashley Gentrup
Dec 05, 2021
Super pushy staff, didn't have anything we considered in stock and online prices vary from in person.
CHEN-CHIU WU
Dec 03, 2021
Very bad experience. We just moved to bay area a few months ago. We are from Southern California and lived there for about 30 years. Recently we spent almost ten thousands dollars at Ashley’s store in Dublin because of offered promotion. Unfortunately there were some missing parts when we received the furniture. We were given the warehouse number to resolve the problem. So far it’s going nowhere. The store staff said they could not control the warehouse and the warehouse staff said they didn’t know what’s going on. I made many attempts to resolve this issue but no good. I told the store staff that this should be noted to the BBB.
yymd2000
Dec 01, 2021
Very friendly. Chris, the store manager is wonderful person. He knows how to value and respect his customers. I go there for all my furniture.
Jenna LeClair
Nov 28, 2021
Garrison was super helpful both the times we came into the store. I wish our area allowed to buy a bigger sectional but what we got is super comfortable and a great price!
Mohsin Ali
Nov 23, 2021
Convenient location with plenty of parking. Wide selection of products and very friendly sales staff.
M Szalay
Nov 23, 2021
The manager, “Chris”, at the Dublin store is rude and unprofessional. I will not do business with this store if he is still working there.The salesman, Nana, was wonderful. I purchased a sofa. The next day I found the same sofa cheaper online so I called corporate Ashley to discuss. They opened a case and requested the Dublin store to look into it. Chris, the manager of the Dublin store (11-22-21), berated me over the phone about the price and told me I got a good deal and the web will always be cheaper even if it is the same company. I said I want to cancel my order. He ranted some more and then hung up on me. I wish this conversation was not over the phone but in person!!!!
Donna Lee
Nov 23, 2021
This was a very easy purchase of a tv stand. It was what I was looking for. And the greatest part was I got 50% off and it was IN stock. That happens rarely. It made my day!
Varun Bhandari
Nov 17, 2021
Galilea was my sales person and she is absolutely amazing. She gave me additional discount on the ongoing one. Loved the service and deliveries are quick. Highly recommend this location.
danyelle murrell
Nov 09, 2021
Went shopping for a sofa bed with my client the staff was very welcoming and helpful. My client was happy and satisfied with his new couch,chair with the ottoman
Irving Chavez
Nov 07, 2021
Great shopping experience, and amazing value!
C Bland
Oct 25, 2021
Quality furniture, and a reasonable price if you catch the fall sale. Have purchased here twice and salespeople are very friendly and helpful. However all their sales must be entered in the computer by the supervisor (who decides on what the discount will be) and on our most recent visit the supervisor was not wearing a mask during this pandemic. I don’t care about your politics we are in a pandemic. If you cared about your customers you would put their safety first. Not to mention it’s an Alameda County health department directive that facial coverings are required at all indoor businesses. Please show more concern for your customers who are in at-risk age groups
Danielle Little
Oct 25, 2021
I’ve been shopping around for the perfect sectional. Found it today! Jake was a huge help- awesome customer service. Very patient, kind, and not pushy- but available whenever I had questions.
Alice Liu
Oct 24, 2021
I love Ashley！ Delivery very fast！ They have a great team for sales and delivery team! Wonderful, I already bought the whole furniture from Dublin store! Feel awesome!
Hadisa Osmani
Oct 21, 2021
I had the worst experience with Ashley. The sales people at Ashley value the money than their customers. Our purchase was placed 45 days ago and we were promised to get them within two weeks but they are still keeping us waiting and it seems it’s going to take forever.
Aishwarya Kher
Oct 19, 2021
Nana was a great sales person, greeted us upon entering and resolved our queries. Then we explored the entire store. They have an excellent lavish collection of home decor and furnishings. Too expensive for some I guess, but it's unique. They charge extra for home delivery and you'll have to visit there in person while ordering.I got several ideas to renovate my home.
Gary Cao
Oct 04, 2021
Great service here! Wayne helped us out with everything we needed, answered all the questions we had, and checked in with us frequently to ensure we were doing okay.
mary tieman
Sep 30, 2021
Austen was very patient with me and he helped me and showed me all the right sofa's
Jonathan W
Sep 28, 2021
Garrison was a great sales person. I shopped at 4 furniture stores, two of which would be considered upscale. The style that I found at Ashley was perfect for my family. The quality seems good and sturdy. I am excited to receive the new bedroom set for my 15 year old daughter.
Diana Hadley
Sep 27, 2021
Friendly helpful professional would definately go back again.
Mukunda C P
Sep 21, 2021
Good place for all your furniture needs
Lashanda Presley
Sep 15, 2021
The store is beautiful, the sales person was great... but that's where it all fell apart. They gave me a delivery date of September 11 but said I would hear from them the day before. When I didn't hear anything, I called, was on hold for over an hour, just to be told that my furniture was delayed by 2 weeks. A The person who answered my call told me that part of my furniture was in the warehouse and they could deliver it a week later, the bedframe, but the part that holds the mattress wasn't there yet. Why would you offer me my bedframe when the parts to hold up the mattress are not there?? No one ever called me and said anything. I already got rid of my old furniture, so I'm stuck in an empty house for 3 weeks. I have been trying to get back in touch with the store to make sure that my furniture will be delivered on the new date of September 26 but I can't stay on hold for hours... I feel like the store is good making the sale but don't care what happens to you after that. The sell the dream, the customer deals with the nightmare. I would have canceled my order had I not got rid of my old furniture. I will never shop at Ashley furniture again.
Michelle Bedard
Sep 09, 2021
The first time I came here, i was pleasantly surprised after reading the reviews. I ordered a few items and they all came as promised. The second time, I ordered four pieces. My sales person, Marryem, took off and didn't come back to me. First red flag. I still got her to help place my order despite her being distracted by the other people she could get commission from. She told me she was going to give me more of a discount than the sales price. Never got it. First delivery date came and went and I had no follow up. I texted her and called her. No response. Somehow, I got a hold of another live person and he told me the new delivery would be last Monday...no furniture. Now I'm calling, texting, and getting online to get a credit, call Marryem out for her lousy service, and get a new date for delivery. Their online system is not efficient as you are on hold forever and then you get disconnected. I will be in the store this weekend to get answers and my money back.
Venetia Thornton
Sep 07, 2021
Thia was my first time and it was th eff worst!The store salesmansyarted working with me and then just left me to go work with someone that was not of my race! Never again!@
Dee Dee Judice
Sep 06, 2021
We had never been in Ashley Home Store, but decided to go in and look for a recliner for my Dad. The store was busy due to it being Labor Day weekend, but we were still greeted and checked on by associates. In the end we purchased an entire new family room set because the quality is fantastic, the deals were great and the service was extremely helpful. Satisfied customer. We will definitely go back!
Nick Irion
Sep 02, 2021
If I could give this place 0 stars, I would. They cannot be bothered to answer the phone and I've been waiting almost 5 weeks now to get a hold of the store manager after having a terrible delivery experience and received broken furniture as well. Opened a case with thier central support and that was open for 3 weeks before they attempted to just ship out new items instead of calling me back about my poor delivery that I want my money back for. I've talked to now 3 people at the store that promise the manager Chris will call me back but it's been 3 weeks since then and they have not answered the phone even after calling 9 times in a row! How understaffed can you be?! when I last went to the store there was a dozen people standing around and bothering me when I was trying to pick out items. I'll never shop here again that's for sure.
S Krishnan
Aug 29, 2021
Ahley turned out to be an all shop stop for us for our house hold furniture including bedroom/dining/living room. Great choices and the quality of material was good and to top we got nice discounts. Special thanks to Jeff/Kin who was very helpful to show around and help in selection.Thanks.
Tina Mangubat
Aug 29, 2021
Wayne and Chris provided excellent customer service!! I came to window shop and compare prices but they ended up giving me a deal way better than I expected.
G Singh
Aug 25, 2021
Great selection but prices are a problem. One has to negotiate with them to get a better pricing. Feels like you are at a car dealership.
devi ganesan
Aug 22, 2021
We are shopping for recliners and we heard Ashley quality is good. We stopped at our nearby store and they had 50%store wide sale. Recliner we liked was quoted 2500$ and after the discount they said 1300$ + delivery. Delivery takes 2 weeks. When we came home and checked online. The price was 1500$ for the same piece with 2 weeks delivery time. So these 50% sale are fake and eyewash. When checked with online assistance they said thats how the licensing works. I can understand a diff of 200$ between store and online. But 1000$ increasing price and then lowering .. Not fair
Roman Jones
Aug 22, 2021
Very helpful. To the point which I like and great selection of furniture.
Maria Morfin
Aug 13, 2021
I had the worse experience with my order placed back in March. The sales person and service received at the Dublin store was great. But committing to delivering my furniture was a whole different story. At time of order, I was told there were some delays going and should expect the delivery by May the latest. ok, fine after that, I was promised order was going to be delivered by June, then it was moved to July, then moved to August, apparently due to a couple of items still not been in stock. All would it have been okay, but why not be upfront to the customer, don't promise what will not happen, and customer service should advise reason, if the delivery dates stated are tentative then say it, and relate to the customer the reason for the delay. I had to be the one reaching out for delivery status. I have been a client of Ashley this has not been my first order, but for now, It will be. I cancelled the order, and will not consider buying again from Ashley.
Willie Haynes
Aug 12, 2021
I canceled a order however they still charged me for it
Jon Magnusson
Aug 11, 2021
These people have the worst Customer service ever. It's been now about 4 months since I bought my furniture and they have not been able to fix the bed and yet they have been attempted 3 times with the wrong parts. Avoid this store.
Diwakar Krishnakumar
Aug 04, 2021
Dear Sir,I went back to Ashley to purchase a cot that cost that nearly cost me $1800.First - the delivery is so late, falling by more than 2 weeks after their initially promised date.Second, the box spring gives up within a week of purchase.Third, their customer care does not want to replace the faulty product, but would want to "REPAIR it" - common I did not purchase a $1800 product to not be treated as a new one, but as an old one to REPAIR it?The reason given was though the product was faulty within a week, they should have been told within a week itself - it is just around 20 days now when I am reporting it.Fourth, their expectation is that the customer needs to inform within a week, but their technician would inspect the product after 20 days - that is the earliest that they can have this happen - what a standard for customer servie this escalation manager has set here.Fifth, I did not trust this conversation from Ashley and wanted them to send a written communication, the manager says first she will not, then with great difficulty she is made to accept to send a confirmation on the next steps, she says that she sent the email - while I dont receive it. I am adamant this time to tell her that I will not drop off unless the email is sent and how could the previous email come over while this one is not coming through. She says that she is sending the email again and this time it comes through.Sixth, while I say that their product is by itselft not trustworthy, their protection plans never work - they will have enough excuses to not do what you would actually expect from the protection plan. I realised this when I wanted to get something done on the previous purchase - that is another story by itself.dont waste your time and money on Ashley - this is what you will get in return - if you are not lucky, you will end up getting a defective product - that will be attempted to be repaired. They will never accept their fault.Regards
Alhad Rajurwar
Jul 29, 2021
Its a good store, quiet a lot of options, and people seem quiet helpful as well. But overall, Ashley probably in itself could use some streamlining and basic payment/checkout process. The guy first writes everything, literally everything on paper, then types the same thing on ipad, then sometimes again in computer, and try to pay via ipad, that doesn't work, then go up and down the store to figure out where to checkout from, and finally process the payment from one corner of the store, but there won't be any paper in the printer, then you go back to the front, then collect prints, sign, makes copies .. hush.... and then you can go. And this doesn't even include the case where you need things delivered... Again, no complaints with the store, or people in the store, Ashley in itself probably could use some streamlining...
Ed Sokolsky
Jul 25, 2021
Buying new furniture is stressful, but Nana, the sales rep, was awesome and attentive and funny and we were laughing the whole time. He is an awesome rep and he was genuine. He made it worthwhile.10/24 - After three delays on an armless sofa we went back to the store. Immediately upon entering the store, we actively searched for Nana. We wanted to find out what was in the warehouse that could be delivered more quickly and Nana was on it. We found what we wanted and the store worked with us to change the original order and go with new items that would make it to our home faster. Awesome job!!!!!!!!!!!!!
Santhosh Gandhe
Jul 11, 2021
Sales reps are knowledgeable. They will patiently explains all the details. Prices are above average but you get to see and feel them which is the best part of visiting the store. You need to find one of their deals to get the best price your furniture.
Laura Sullivan
Jul 08, 2021
They were so friendly and attentive. I purchased a house full of furniture and they made the process easy. Will be back!
Marvin Blandon
Jul 08, 2021
After been a loyal costumer for about 10 yearsI will never going back again .My furniture was supposed to be deliver on June 28, I took the day off to be home for the delivery that never came . I call Ashley the next day and I was informed that I was change to July 22 , without my knowledge, I was never informed by phone or email.I canceled the order , now just waiting for the refund .No happy .
Srikant Mantha
Jul 07, 2021
Veronica at the Dublin store was great. She helped me find what I needed, and facilitated a very efficient credit application and checkout process!
Vivek G
Jul 06, 2021
Shady place. Pricing is non transparent and they shove down furniture protection plan on you regardless of what you say. The salesman I was with, Wayne, was great. He was knowledgeable, non pushy and patient. But his manager was unpleasant and car sales types. But after investing hours looking for stuff I didn't have energy left and couldn't spot their gift card fraud. They promised 150$ gift card in the deal but it was nothing but a text in email thats not a genuine gift card (for which I had to follow up for 2 days). I will research how i can report this fraudulent practice.
Colleen Vaccaro
Jul 04, 2021
The salesperson you meet as you walk into the store is I guess the person you ask questions of.The salesperson, Alice, approached us so many times while we were there taking time to pick out our furniture. It was aggressive and annoying.she followed us around the store. If we didn’t need furniture soon, we would have walked out. We kept saying we were still looking but she didn’t leave us alone.
Clifton Brisby
Jul 04, 2021
My salesman. Her manager was very polite and friendly. I think I recieved a real good deal. But one there coworker I thought was pretty disrespectful. Walking between my lady and sales lady. Why they where discussing about purchase a sale. Ever things else was awesome!
John Smith
Jun 30, 2021
This place is a joke. They don’t answer the phones and have automated messaging related to covid they say is no longer accurate. It was nearly impossible to get anyone to help us. We went in because of a deal advertised on a postcard for their store specifically and they wouldn’t honor it. There were multiple people arguing with reps about how they misrepresented fees and terms. Go anywhere else.
D Daniels
Jun 29, 2021
It has been a disaster. We purchased 2 loveseats with power footrests and headrests. The loveseats were components with the right and left armleft chairs with the separate arms which attached. It was to be delivered in 4-6 weeks. It came after 7 weeks. However 1 component was missing a left armless chair. So we had a loveseat with only 1 side, and an arm which sat by itself. The other loveseat was ok. This was Friday. We were told the missing component would be delivered on Sunday. It wasn’t. Then we were told it was coming Monday between 8-12. It wasn’t. Then 2-4pm Monday. It wasn’t. Then 2:30pm on Tuesday.I believe they don’t gave the component and that is why they keep promising it but not delivering it. Right now I would prefer they remove the entire order.
Himanshu Kumar
Jun 18, 2021
Overpriced.The old style billing process is a pain. They don't even mention the proper name of the item on the store invoice.
Danielle Spencer
Jun 13, 2021
It started off slow particularly because I wasn’t sure what I wanted but I think once I made my choice Cameron was very helpful. New to the salesman game he was helpful and the transaction went smoothly.
Divya Makkar
Jun 03, 2021
It's a good store. Have good variety of furniture. But quality is okay not great. (If you are looking for a quality better than Ikea).Usha helped us find the best dining table. We loved it.
john Matthews
Jun 01, 2021
We love Ashley's Home Store. Great products at great prices. The customer experience with their sales people is outstanding. Dublin store is where you need to shop!!!!
Dilcia Schwartz
May 31, 2021
The variety of sofas were huge. I found a sofa that I really liked it after I visited four furniture stores. And the seller Zully was great because she helped me to see in a computer app if the sofa and the tables fitted in my room and showed me different tables and styles goods for the sofa. That was a great experience!
Tetsuya Kobayashi
May 24, 2021
We visited the store in Dublin, CA and purchased a set of loveseat and square armed sofa. The sales rep named Wayne Roach showed enough courtesy and give us comprehensive explanation regarding the products. We were very much comfortable, with his gentle escort, to make our decision. Eventually, he gave us some discount and we had nothing to complain.My wife and I became really happy through this business with Wayne.
Helen Taptelis
May 22, 2021
The customer service is very bad especially the store manager Sarah Rosales she promised a lot and never follow up. It took over a month after so many attempts to credit my account back. I will never go back or recommend this place.
Miriam Diaz-Villegas
May 21, 2021
The service was too slow
Jayme
May 15, 2021
I purchased a furniture set in the beginning of April and while shopping I was told delivery would be late April. Before I even left the store the delivery date was "updated" to May 19th.Early May I reached out to customer service because I had not yet received confirmation on the delivery of my order. I was told my order was then pushed back until "sometime in July" -- I was then told that she would reach out to local warehouses to see if my shipment could be filled earlier and she would get back to me in 48-72 hours.As I'm sure you guessed, no one got back to me. I took it upon myself to call and follow up only to find out that my delivery date was further pushed out to August 3rd (at least there was an exact date this time).Needless to say, I didn't sign up for a 4 month delivery hold on furniture that cost over $3K or to be lied to about when my delivery would arrive. Safe to say I will not be back nor will I recommend this company to anyone.Be well.
Sreeharsha Sarabu (TWINZIES)
May 10, 2021
Good collection and thanks to Usha for helping us finalise the best options for kids bedroom
Pieter S
May 01, 2021
Good variety of articles, friendly and very helpful staff, though nothing that suits our wishes. Also pretty crowded with furniture
Ms Muñoz
Apr 26, 2021
Jeff the sales person and Michael Paul the manager helped make my shopping experience an amazing and effortless experience. These guys are highly recommend, and would advise anyone to work with them. Happy shopping at Ashley furniture store in Dublin.
Lauren Sharpe-King
Apr 12, 2021
The gentleman that helped me select my furniture was very helpful and knowledgeable. I was in-and-out and got exactly what I went for.
Edward Guerra
Apr 12, 2021
The staff at Ashley Home Store are very friendly its always a great furniture buying experience. Will continue to buy my quality furniture from Ashley 👍😁
emily andrassy
Apr 12, 2021
We walked into Ashley’s and was greeted by Dan. Very friendly. We were looking for a certain sectional and Dan showed us around. We found what we wanted and purchased it without any issues.Great experience!!
Lateshia Jenkins
Apr 10, 2021
Always a friendly representative ready to assist.
andy tokarek
Mar 29, 2021
The selection was good, but the sales people are pushy and their paying process is god awful and time consuming. I get the feeling they don't know what they're doing.
Ron Russo
Mar 28, 2021
Great selection of dining room sets.
Emily Young
Mar 22, 2021
My couch was not delivered on the date that they promised. They did not tell me it was backordered and no communication was given. When I called them, they said that they'll research what happened so they put me on hold. After waiting 15 minutes, THEY HUNG UP ON ME. I'll be charging back my transaction. Unacceptable. Unprofessional.
Robert Beckwith
Mar 18, 2021
We have nothing but problems and delays. Our salesperson was very nice and has been helpful through the process. First, the TV cabinet we ordered on-line came damaged. We contacted the manufacturer and 10 days later we got the damaged part. Second, the dining room table arrived as promised but the leaf does not fit properly and has a scratch and 4 of the 8 chairs are not level and rock. Another delay of 2+ weeks to get someone to come out a survey the problem. This doesn't mean it is fixed yet. Third, the order was not delivered complete. The dishes, place matts and rug did not show up with the dining room table, they are on backorder! It will be over a month before this is settled...if then. Not a happy customer especially since we were going to order more furniture.
Oi Ching Barr
Mar 17, 2021
It looks like when you are purchasing the furniture, the salesperson was very nice and promise you anything but when I went back for issue after the delivery, they have different attitude. However, the manager was nice and was able to help me.The delivery guys had no flexibility. They didn't have patient on where I want the furniture. For example, I asked my dresser put against one of the wall. He put it there but it was not straight, I asked to straight it out, he didn't see happen and said there where you want it. I have to reposition the furniture after they left.The bed is not screw tight so I need to go back to the store again. Let see what they will say.
Mary Ann Espinoza
Mar 16, 2021
Very bad customer service. The lady abby was very rude and not trying to work with me. I definitely will not be coming back here..
Paula Millard
Mar 15, 2021
I had the BEST experience. Your Dublin Team is amazing and Shappoor was my awesome sales rep! I looked at many recliners on line and in person but my experience at Ashley was what made the difference. Great service, huge selection, great quality at a fair price. Thank you very much!!
Michael Henn
Feb 23, 2021
Ask for Abby - she's the best!!
Dudo Dada (EML-3LU)
Feb 21, 2021
Bad Customer Service !!! I felt discriminated by the Salesman name Shampoor in Dublin, CA. Store. really bad attitude.
Patricia Sarmiento
Feb 17, 2021
Horrible experience, never came back 👎they delivered my bedroom set after 2 month damage and strong odoor. Cero star ⭐
Shivanshu Misra
Feb 01, 2021
I have been waiting for my product to be delivered for more than 2 month and they didn't even care to tell me either by text/email/call that they are delaying the delivery by 1 more month.When called today, got know another excuse from customer service.At the store, the sales person made lots of false promises about their services & delivery.I would request Ashley HomeStore to be just HONEST and value your customer's trust.
Pratik Gupta
Jan 27, 2021
Worst experience ever. Getting anything done is so difficult with ashley and customer service has no idea what they are doing.
Ron Daniel
Jan 25, 2021
Beautiful furniture but delivery issues and discount Visa card they promise you are so unreliable. Most terrible service for delivery. Late, bring wring furniture. If you go in store you hear the same stories from other customers. This place is bad!!!!
Brook “B.R.” Chelmo
Jan 09, 2021
Never again!1. Ordered several things most things arrived damaged or didn't arrive at all.2. Damage items never get fixed and you have to routinely call them to fix anything that arrived broken or crooked.3. Items are slated to arrive at a date, they push that date out without an apology or explanation. One item was set to arrive in October but then pushed to November, then December, then January. When it arrived, it was manufactured wrong.Just buy from Ikea since it is all flat pack junk furniture or buy from Wayfair etc.
gurinderjit nagra
Dec 31, 2020
I go there often because I bought a sectional couch from here and within 3 months it started sinking and cushion seats giving away.. complained many times but no results waiting for their action ...too much mental harrassment...
Lixian Zhang
Dec 12, 2020
HORRIABLE!!!!! Purchased a set of sectional Sofa, store sales rep told me arriving in two weeks when we made their credit card. Guess what? 4 or 5 times calling me to confirm my delivery date, never show up but re-schedule again, and AGAIN!!!!Ok I thought finally they are coming. Guess what, still missing a piece, the Ottoman which delivered days after.The Ottoman delivery finally came, then its concern has some issues from the first day it arrived as picture 1 shown. Ok then, call their customer service so that they could send technician. Guess what, their 1st technician came and told us there will be new replacement coming in 7-10 business days. Nothing happen whatsoever, no emails, follow up calls or anything.Then I called them and asked what's happening. They check the notes reported by the technician, the notes say: "adjustment on the leg." WHAT? What kind of adjustment you did, and it is nothing about the leg.Called again and they sent 2nd technician. A package came to the house few days after, was a cover, a new casing for the ottoman as picture 2. They did not fix anything, or replace it; just a cover.Ok then, when I tried to try the cover on, unzip from the bottom and surprisingly found it was broken. as picture 3.WOW, Ashley, you got me good. $259.99 for a 5 year furniture protection plan, that is how you deal with customers?
naveen rawat
Nov 28, 2020
They have amazing home furniture products as other Ashley stores but I am writing this review just for one of the staff member "Sierra" who works in this location. I went for a price match there and the way she handled my overall order modification with at most sincerity and warmth was certainly pleasing. I have read online reviews that Ashley's customer service is not so good, but after today I guess there are people like Sierra trying to give their best customer service.Also, the stores manager "Sarah" and Sales rep Merriam was really nice too when I originally bought my living room furniture.
Matthew Williamson
Nov 12, 2020
DO NOT EVER PURCHASE ANYTHING FROM KAREN AT THE DUBLIN ASHLEY HOME FURNATURE STORE EVER!!!!!!!!! My wife and I purchased a couch from Ashley home furniture in dublin on Dec. 21st 2019. Initailly the customer service was great (purchased from Joe Li) and we were very happy with our purchase. when the couch arrived they had sent us the wrong back cushions. No big deal right? I called and told them what had happened and they said they would get the new ones out asap. Fast-forward a year later, we have made 4 work orders with them and they keep sending us the wrong parts. We provide pictures and explicit detail on what we need and each time they confirm, then mess it up. So today I decided to go in and speak with the manager. I spoke with Karen who said she couldent help us evem though our couch is under warrenty. Karen was extreamly rude to me and especially to my pregnant wife, Whom she called "fat lady" and other names I can't post on here. It wasn't until I got on the phone with corperate, when she decided she would actually do anything (which she didn't). When I asked if I could just exchange the cusions and brought them to the front, she accused me of trying to steal them. Now I have worked in customer service for over a decade in my life and I know things happen and mistakes get made, but dealing with karen was the worst and most disrespectful interaction I have had in my life with customer service. So much so that I felt the need to write this. Also Ironic that her name is Karen with the service she gave us. If I could I would push for her to get fired. She has single handedly made sure that I, nor anyone I know, will ever shop at Ashley Home Furniture again.
Brian Flood
Nov 02, 2020
Ashley furniture texted me 3 times to confirm my delivery time. They left me hanging ALL day without so much as a call that they were not coming as scheduled. I tried calling the next day. All systems were down😡. So I went to the store and got totally dismissed. I have no idea if or when my furniture will be delivered. I will go back and demand a refund.I wouldn’t buy a garbage can from Ashley furniture.
reivaj avodroc
Nov 02, 2020
(Translated by Google) If you want to buy your furniture, you have to come to this place.(Original)Si tus muebles quieres comprar a este lugar tienes que llegar.
Chris nielsen
Nov 01, 2020
Got a great couch half off! And delivered free
Esther Puente
Oct 30, 2020
Why didn't they post my real review? Soooo unhappy with the sofa and recliner. Sooo uuncomfortable . I feel so sad that they wont let me exchange for something comfortable .64 years old and they don't care.
Susan Rodriguez
Oct 18, 2020
Great customer service. Very helpful sales associates. Our sales associate answered all of our questions and didn't pressure us in any way.
nicole Rubero
Oct 17, 2020
Dalton was extremely knowledgeable and friendly. He was professional and patient with us a we were having difficulty making a decision on our couches. He finally made the sale and sold us on a tempurpedic that i will be purchasing in the next month.
Josh
Sep 28, 2020
Dalton was amazing at helping me find what I needed. Highly recommend this location. Will be coming back soon.
IssBenji
Sep 26, 2020
Nana was super helpful and nice! He took the time to price match all of our furniture to the online store and was super patient with me and my husband as we were trying to figure out what we liked. Great customer service, not super pushy, and great deals!
ZEE MALIK
Sep 06, 2020
We had a wonderful experience this time when we visited the store at Dublin area. Zully the attendant was well informed about all of our questions with out going into un-necessary details that helped us to make up a quick decision to buy the item. The Manager Sara was very helpful too who tried to accommodate our price range well besides her good suggestion and ideas and let us leave the store with satisfaction and happy feelings.
Jack Gentry
Sep 04, 2020
Ashley always takes care of us! We buy all of our furniture at Ashley in Dublin. The sales team is very helpful and knowledgeable. The furniture is high quality. Our associate today Mary Jane was very helpful. Thanks Ashley Dublin!
Cindy Ko
Aug 25, 2020
Dalton and Karen are awesome. Not only did they get me in for an appointment but both were so helpful and personable with helping me buy a dresser and nightstands!
Wahida Obaidi
Aug 24, 2020
I was at the Ashley furniture store in Dublin almost a month ago. I ordered a bedroom set. The sales person was a bit pushy which was really bothering me. I let him know that I wasn’t sure if the set would fit in my room. He said that I could cancel the order if I needed too but convinced me to take advantage of their promotion so I went ahead and ordered it. The very next day I called the Ashley store and cancelled my order. The customer service person said she would cancel it with no problem, conversation was short, however the wait on the phone just to speak to a live rep was about 1/2 hour. Weeks later, no refund. Called a few times, left messages and received not a single response back. Every time I call, it’s at least a 1/2 hour wait. I’m not sure why there is such a long wait to speak to a representative over the phone, are they really that busy? When I go into the store there are typically 3 times more sales people than there are customers. I have finally had to write a letter to the consumer complaints dept and attorney general. I will be calling my credit card company to dispute the charges. Such a hassle to go through. I was going to go back to the store and get a different bedroom set but not anymore. I will never do business with Ashley furniture again.
Harish C Kolla
Aug 23, 2020
Wide variety of products on Display, options to chose.Very effective - COVID's social distancing.
Craig Anderson
Aug 22, 2020
As I read other reviews of experiences at the Dublin Ashley Home Furnishing Store I am left wondering, did I go to the store on a wrong day? Staff were mediocre at customer service and not forthcoming to all details of my purchase. There was a lot of smoke and mirrors with regard to availability of the furniture until the credit card was swiped. A deliver date of 4 to 6 weeks out. This was not a big problem but something that seemed to be strongly withheld. Now 9 weeks later... No FURNITURE!!! I have called repeatedly to ask for status. Again smoke and mirrors. 9 weeks?? No FURNITURE!! Really, I could have kept my money and built my own furniture ahead of this time. I still have no answer on when I will get furniture. If I could give a 0 star rating I would. Last time I bring my business to this store and company. Bad, just Bad...
Theresa Madera
Jul 19, 2020
I had the best the fastest the most efficient service at the Dublin Ashley store. Usha was our sales lady along with another manager they were very sweet and friendly. They accommodated us with quick service soon as we walked through the door. They were very knowledgeable. And the best part gave us unbelievable discounts and $300 credit also. Great discounts. I purchased a whole bedroom set. Prices are great! Their prices are unbeatable. I can’t wait for my bedroom set to arrive which they will set up by them with the removal of our old mattress. I will be shopping with them again...☺️
Bill Barno
Jul 13, 2020
Bought one of the the items we went there to get and found an additional wall clock, we liked so bought that as well. However had limited supply of entryway console tables, that we had seen online so did not purchase as we want to see actual color and quality in person.
Ric Vestal
Jun 30, 2020
Just finished purchasing a couple of chairs. I had a great experience. The store is very clean and full of options. The level of customer service I received was outstanding!
Fiano Han
Jun 30, 2020
Nana is a very good sales person. We are satisfied with his service.We cut 2 stars due to misleading price displayed at store. The sofa we originally wanted to buy was actually not available to be sold by itself, it needed to be sold with loveseat. However, the price listed was for the sofa only, misleading us to think we can buy the sofa only.
alicia pazcacio
Jun 23, 2020
Excellent customer service, big inventory and clean. Good prices
Sudhir Kohalli
Jun 17, 2020
This store initially provides better deal but the product lasts hardly one year when tried filling claim with GBS they specify it is not covered need to talk with store. Ashley call center is just a joke they newer pick the call and even Ashley Dublin also does not pick the call. Better to avoid purchasing at Ashley. I had purchased for almost 8k and took a warranty but neither Ashley Dublin responds or GBS which is Third party warranty does not cover the warranty. Better to avoid purchasing from Ashley Dublin and try not take warranty from GBS you will just loose the money.
Jawana Smith
Jun 10, 2020
I haven't received my refund since May 23, 2020 it's now June 10th, 2020! They never answer their phones! I just want my money back!!!
Munir Bhimani
Jun 05, 2020
Not the easiest team to work with.
Charnay Sampson
Jun 03, 2020
Worst experience of my life!!! It started out wellMy Boyfriend and I came to this location after difficulty with our online transaction. We already knew what we wanted, but Nana offered extra assistance and he was very funny. The transaction process was sort of long (1.5 hours) to process everything but I didn’t mind. When we returned home, we noticed that we were overcharged 10 dollars for bench and that our items were much cheaper on the website. I called the manager and she told us to come back for a price adjustment. I can’t remember her name, but she was y’all with black, shoulder length, wavy hair. We went back in today and we got a price adjustment from the manager. With all the mishaps, the great service made up for the challenges.Please check your receipts after purchasing.We were supposed to have our refund with 5 days and that was on May 22nd, it is now June 2nd.Our items arrived. Our drop off was scheduled between the hours of 3:00-7:00pm. At 9:00am got a call from the delivery drivers saying that they were 45 minutes away and asking if they can drop off our items early. They arrived and moved in all of our items. However, one of our dressers was obviously marked up. I showed the delivery driver and he said that the marks were apart of the paint. I told him that it was not a part of the paint. He then liked his shirt and tried rubbing the marks off. Our bench couldn't be taken off of the truck because it had the wrong hardware. So 2 of our 4 pieces were not useable. The driver seemed annoyed because of our questions and unsatisfactory. If I knew we would have such bad service, I would have opted to put the bed together ourselves. I refused to sign because we didn't receive all of our items, even though they made note of the hardware and scratches. I told them I wouldn't sign and one of the drivers told me that I needed to make up my mind because they had other things to drop off. They took the dresser out to the truck and I assumed they would come back in to check on everything else. My front door and screen door were wide open. After 10 minutes I went outside to check on them and they were gone. They didn't say goodbye or that they were leaving. The didn’t even come back to get the rest of the furniture. They were very unprofessional and I wish that I would have shopped elsewhere.I went to the store to complain the day of delivery and was told that I would have to keep the items that were left in my home, even though I did not sign for them and the delivery man left without taking them. Sierra told me that she would follow up with me the next day to get the other items delivered. After going home, I realized that I didn’t want anything else from their store. The next day Sierra called me to schedule delivery for the remaining items and I informed her that I wanted to cancel my order and that I would also like half if my delivery fee back. She let me know that she would have to ask about the delivery but I could get a refund form the bench and dresser. She said the refund should be in my account 2-3 days later, we’ll tomorrow is day 3 and I don’t have a refund yet. I am stuck with no items and no money. I am so upset with this company. I will be reaching out to the BBB and filing. Dispute with my bank.
Balaraju.Kagidala Kagidala
Jun 02, 2020
my experience with Ashley is bad parlicurly with Dublin branchCustomer Service is very bad. Seems there is gap between Store and their delivery department. Once we purchase the items its our headache to get the items delivered. I had 2 bad experiences first purchase my delivery got delayed and finally got after waiting more than a month. Second purchase I did in Feb 2020 so far didn't get it. and there is no one to take care of your issue. Its worst customer service. Store is good , people are nice before you do your purchase thats it after that its our headache to get the items delivered if you get your items on time you r lucky. I strongly won't recommend this store.
Jonathan Early
May 22, 2020
I ordered a kitchen table, it was delivered on Monday. Once opened, my wife and I noticed that it was damaged. We called the same day, TWICE! Left messages, the following day. I got a hold of a customer service rep. She filed a claim. I was suppose to receive a phone call back and here we are three days later. Long story short, I spoke to a supervisor. And they wouldn’t replace my item, all they offered was a credit of 42.00. We spent 700.00 on a table and it’s damaged, and all we wanted was for the table top to be replaced. I’m livid
Justin Peters
May 15, 2020
Great service all around! No pressure to buy but very helpful and knowledgeable and gave us a great price!
Val Whittington
Feb 10, 2020
IF YOU'RE NOT GOING TO PICK IT UP AND INSTALL IT YOURSELF, DON'T BUT IT HERE!!!!Is there anything worse than a 1 star, if so. They get it. Customer service is non-existent.My installers damaged my furniture on the day of delivery almost one month ago and today they delivered not what I was told and not at the time I was scheduled.I was told that my adjusted delivery time had been confirmed yesterday. LIES!!!!THE ABSOLUTE WORST!!! I must add that the furniture quality is less than stellar. I'm hoping to return it all. I'm not hopeful based on prior experience
Sheila Lynn Stanton
Feb 07, 2020
Well I originally left a 5 star. Our salesman was wonderful! Nice relaxed, not pushy-like the others. However, I’m back to edit that rating due to delivery.We ordered our furniture to be delivered about 5 days later. Answered their automated texting “yes” as we were instructed by our sales person (if you don’t your dropped from the route). We were text our delivery time frame. We waited. No delivery. 30 minutes past the end of the time frame we call customer service, they couldn’t even find our order for delivery! (On the phone for 45 min!) Couldn’t transfer the call to our local store. We were told the store would call us right back. Waited 20 minutes, no call. I got in my car and drove to the store. (I’ve been down with the flu 🤧) I spoke with the manager, she had not received a phone call from anyone regarding our order. She gets on the phone to the warehouse to research it as another employee calls the delivery driver. 45 minutes later she finds out it never made it on the truck because all three pieces were damaged. NO ONE CALLED. NO ONE LET THE STORE KNOW TO CALL THE CUSTOMER-US! Needless to say I was not happy but I didn’t have the energy to get fired up, it took all I had to drag myself in there. She told me the computer stated an order for all pieces were to be delivered to the warehouse Wednesday 2/6/20. She would call the warehouse Wednesday and see if she could get delivery by the end of the week. She called me Wednesday morning to tell me she would be calling the warehouse and would call me later that day. Here we are 2/7/20, Thursday, almost 5pm and have not received any contact.Side note...when we’re we’re purchasing our furniture a lady was in talking to another manager and she hadn’t received her or that was to be delivered. Chairs for Super Bowl! 🤔 Makes you wonder how often this takes place.
Carla Lewis
Feb 04, 2020
My husband and I had a great time shopping. We found all what we were looking for everything was half off! The staff was informative, no presser to buy, will shop their again.
Aravinth Subramanian
Feb 04, 2020
We were out there to get a couch and recliner. The folks out there on that day were not the best and being pushy and not really of much help with helping us find what we needed.Joe was the name of the person who was supposed to be helping us, but it was primarily because of him we decided to go elsewhere and I'm glad we did. I read some good reviews of this store, but I'm surprised at how they behaved when we were out there. Although this is walking distance from my home, I'd avoid this place for my future needs as well.
Jayadeep KP
Feb 02, 2020
Awesome host Nana! He worked with us to finalize our couch!
Beth Cullum
Feb 01, 2020
Very nice store and employees.
Kathryn Johnson
Jan 31, 2020
Very helpful and friendly.
Nancy Hollister
Jan 25, 2020
Very welcoming and helpful staff
Susan Keeler
Jan 21, 2020
Abby was very helpful and patient with us as we were slow to make our decision. She was not pushy at all and had all the answers to our many questions. We will definitely be back here the next time we need furniture! Thank you Abby for awesome customer service.
Rich McCartney
Jan 21, 2020
Many home goods here from furniture to items of decor. They have used good sense of color throughout the store you a greeted and made to feel welcome. A large store with lots to see.of course they offer decorator services. Prices seem more reasonable then some of the other similar stores. Some item available on line, double check pricing. IMPORTANT, If your item has moving parts, make sure you test everything before you let the delivery/installer people leave your home.
Tara Eudy
Jan 21, 2020
Had a really nice experience today! Zully was the perfect rep, helpful, without being pushy. She gave me confidence in my choices without making me feel pressured to buy anything. I also felt like the prices were reasonable. I plan to go back for rugs because they were especially affordable.
Walt DeHope
Jan 21, 2020
Joe was great!!I was not hurried at allVery happy with my decision on a newrecliner!!
Supriya Goswami
Jan 19, 2020
We recently purchased a couch, love seat and recliner from the Dublin store. We got exemplary support from Wayne Roach and Terry Williams - they understood our requirements, gave us options, guided us through the process patiently and were transparent and helpful. We would definitely go back to the store and work with them. ATEET & Supriya
Erika Jackson
Jan 16, 2020
We preciously went to another Ashley Furniture and about six sales people were sitting on furniture and never greeted us. TOTALLY different experience here, the saleswoman and manager were helpful, attentive and helped us find exactly what we were looking for! We found several pieces for our home from furniture to decor for amazing prices! I highly recommend this location!
Stefanie Kolinski
Jan 16, 2020
My husband and I came in today to look for a couch and there was so many options to choose from!! We found the perfect couch for us, and we came in during an awesome sale. Abby was helping us throughout the process and answered all of our questions and made the experience really nice. Thanks!!
Bess Roces
Jan 15, 2020
Ashley has quality furniture but the selling factor is the warm reception you get from the staff. Thomas Wells is very professional, and genuinely caring and tried to understand my home furnishing needs. I never felt like he was pushing for a sale. He exemplifies excellent customer experience .
Kendra Wilson
Jan 15, 2020
I accompanied a friend of mine to Ashley Furniture, in Dublin, CA, to purchase furniturefor her new home. Sales Rep, David, and Manager, Terry, made our experience so enjoyable and painless.Both David and Terry spent time with us helping to pick out furniture, explaining the durability and functionality of the pieces we were purchasing, and we had such an awesome time working with them both.Every Sales Rep in the store was pleasant and engaging. We spent time there trying out mattresses and furniture, and both Terry and David were very knowledgeable about the inventory they sold. We laughed and had an amazing time with them.I will be returning to the Dublin store to work with them for my furniture needs as well. They provided the best Customer service I have experienced in quite some time.
A R
Jan 08, 2020
Updated Review:BE FOREWARNED: please learn from my experience:Ashley has:The worst quality furnitureThe worst delivery service.The worst warranty service.The worst representatives.The worst service, over 40 minutes wait.Unless you are sleeping on bare floor with no other choice, avoid this terrible/ horrible company.I wish I could give them ZERO stars.They pass you from one representative to another not taking any responsibility for their terrible products. Each time had to wait over 40 minutes to talk to someone.This is a follow-up from my initial review:Be careful buying this brand of chairs (or anything else) from Ashley. The ones we saw at store had solid bottoms, but the ones delivered to our house has bands instead (see picture attached). These chairs are VERY uncomfortable and when sitting on them it feels like sitting on the bathroom because the middle gies way and feels empty.Also the fabric is bad and folds.The technician who came to our house lied to us and promised they would send us the correct seats with solid bottoms. He even asked when we would be home and the best time.When we called Ashley, they told us, he had put in the report, that everything was okay with no problem (Lie).Then the same tech and his supervisor came to our house and promised to take care of the problems, so far, nothing has been done (Jan 8, 2020)Terrible horrible company
Anatoliy Sokolenko
Jan 03, 2020
Make yourself a gift of never shopping at Ashley HomeStore, Dublin for sure. Doubt that other locations are any better.Their furniture design and materials are ok, nothing astonishing though. However, their assembly, delivery, communication style, and corporate culture are atrocious.I second what other reviewers had already mentioned. Furniture arrives wobbly, chipped or otherwise damaged, not on time. The last one is only a slight understatement.
Rachel McPhie
Dec 27, 2019
I left the below review right after I purchased the couches. However once the couches were delivered I felt as if they actually didn’t have the customer in mind. We bought the couches without seeing them and when they arrived they were not the color that was described online. We gave it a week and I still just didn’t like the color. I expressed my concern to Abby and she told me to come in to talk about it and maybe they could help me out. She couldn’t meet that day and I had a few things the next few days....I ended up coming in one week later and they completely refused to help or work with me. I left feeling so frustrated and like I had no options. There is no point in getting a good deal/discount, if the couches aren’t as they described and the store doesn’t care whether you are satisfied.Abby was wonderful. They matched our price from the website and even gave a discount from there! Friendly, clean, professional.
Teresa D
Dec 25, 2019
Horrible customer service!!! Drove all the way to Dublin from Fremont to purchase a couch i really like online based on information about a 50% off sale given to me by their telephone customer service rep. Only to find out that they mark up their items 50%!!! My sales rep Sahar was rude extremely rude and made the entire process super uncomfortable, did not bother explaining any of the paperwork she was demanding I sign and was bothered when I asked any questions. Their customer service line was much more pleasant but useless none the less. I will NEVER shop here again and discourage anyone from giving them new business.Also, I had images that show their pricing practices but was not able to.load them because google directs me.to maps when I try to load images. Wouldn't be surprised Ashley's has their page set up this way.
Chrichelle Ballinger
Dec 13, 2019
The staff is warm and friendly from the moment you enter the store. I've been particularly impressed with Sierra who is so sharp and went over and above to help us achieve our desired outcome
Reese Noel De La Cerda
Dec 08, 2019
Multiple issues with this company and store. One of the managers which we interacted with on our purchase day made us feel extremely awkward and was unprofessional, however we still ordered because the associate which helped us was nice and listened well. After that, the company messed up the delivery and admitted that it was their fault, not ours (since as a customer, you have to confirm a few times). After this, they refused to give any free or discounted delivery even after the item was delayed over a week. We got offered a measly 50$ gift card. As for being a first time buyer from this company, I have no idea what is that cheap in a furniture store. I asked about items this cheap and the person answering said "I don't know" when I called to see if there was a solution other than the gift card and they also told me that the card cannot be applied to certain things and that there is no other solution. I have no idea if I like their items, quality, and I defiantly despise their customer service. This entire experience tainted my view of this company and their greed. I will never shop again with this company and I suggest others be wary as they care more about a 1 time purchase of less than 300$ more than retaining customers. You will most likely be treated like garbage after they have taken your money if you are unfortunate enough to encounter a problem.
Tfg Fox
Dec 08, 2019
Had a horrible experience buying from this place. Try calling their customer service number and see how long they make you wait.
Olesia Abdullina
Dec 06, 2019
Bad furniture, bad mattresses, bad customer service
Kari Paige
Dec 04, 2019
We ordered a sofa, love seat and chair after visiting the store and the day of purchase everything was great. We decided to cancel the love seat before it was delivered and its been going on 3 months and I am still awaiting a refund. They've said 2 checks were mailed to my address, but they never arrived. Now I had asked for the check to be mailed to the store for pick up and I am still without a refund. I am hopeful to someday receive a refund, but we are going on 3 months now.. and no one calls to follow up. All I have to say is good luck if you ever cancel an item
Kinshuk Mishra
Dec 04, 2019
Ashley was great during the sales process, gave great discounts and add-ons. However, the customer experience after sales during the delivery phase is extremely poor. They make tons of mistake during dispatch, never properly resolve the issues when you follow up in person at the store. They have absolutely the worst customer service over the phone who can’t properly resolve anything as well. The whole customer service keeps going in circle between reps at the store and the back office. The whole customer service is a joke with them!
Priyanka Bagadiya
Dec 04, 2019
Worst customer service I ever experienced .We saw product online it was low we said them to price match and manger terry and seller Abby is worst ever sales person ever we had . They said upfront we are not telling true price is not low. He said to Abby don’t match what if you seeing price online still he is denying how come.This is the way you serve clients .You laugh at clients even thought they are true .I believe nobody ever should go there store specific Dublin store .She make us wait 1 hour for ordering in meanwhile product was out of stock in online too .They are recessim .
Madena Popal
Nov 30, 2019
I ordered a dining table from Ashley and when it was delivered, the table was sent without the screws. They told us we had to wait a week to get the screws and set up the table so we had to spend thanksgiving dinner on the floor this year. My mom was very upset about this but we decided not to make it a big deal and just let it be for the week. On the day they sent the tech, they did not send the screws with him and he was not able to set it up. So now we have to wait AGAIN for the screws to be sent out then reschedule another appointment with the tech. I’m very disappointed in this company. I was very excited for the new furniture to come in but they ruined it for me. I don’t plan on going back to this company ever again.
Anjani Soni
Nov 29, 2019
Worst service. Ordered 14 piece living room furniture 1 1/2 months ago. We didn't received lamps with it. When received it was broken. Had to return in store in person. Now they are not answering when we will get lamps. When called a woman on the phone told me she don't know now what we should do and she can't help me. NEVER BUY ANYTHING FROM ASHLEY
Kyle Vamvouris
Nov 28, 2019
My wife and I purchased a bedroom set, two nightstands and a dresser. The experience was fine until I found out that they mixed up our orders with three other people. I was getting text confirmation for other people. The store scrambled to fix it and my delivery date got pushed back. They use third parties for everything so there is no continuity. I had to repeat the situation multiple times. They refunded me the shipping, which was fair. I wasn't going to leave a poor review about Ashley, mistakes happen.Our furniture arrived damaged. When I called they said they would send a "technician" to evaluate the damage and either repair it or exchange it. Repair it???? You sent me damaged items. The manager, Terry, said he would call me back in 20 minutes after I explained the situation. He never called... two days later I called back and he forgot many details about the situation. He apologized for never calling me back and promised that he would give me a call on Monday... it's Wednesday... guess who never called back?I am leaving this negative review because not only did I receive damaged items, the manager, Terry, lied to me twice. He is not a man of his word.
Maria Simao
Nov 20, 2019
Today my son and I went in and purchased a sectional sofa set from the Dublin location.The store was set up beautifully and the sales people were very kind. I’d like to thank Abby over at the Dublin Ashley store for all her help. Abby was very helpful, she was not a pushy sales person and she gave us time to make our decision on our own without any pressure. Abby truly made our shopping experience a pleasant one😊 Shop Ashley furniture and go see Abby Haung she definitely will take care of you. Can’t wait to get my new furniture😊
Mayra Silva
Nov 15, 2019
Francis is the manager at this location she treated us with a lot of respect and made us feel at home will definitely recommend this place 100%...... Thomas was the sales representative he had excellent customer service would definitely come back to him 100% felt at home very fast service would recommend Ashley home store in Dublin 100%
Anthony Brown
Nov 12, 2019
Thomas were great. Not pushy at all. Very patient, even with my 3 kids in tow. It was an unplanned visit that turned into my wife and I deciding to purchase a living room set. She and I took our time choosing our pieces, and the kids were getting restless around the 2 hour mark (ok, the whole time). Thomas and then Abby were cool with it. Both didn't roll their eyes after being asked the same question like 4 or 5 times. No problem, they just explained it again. Overall a very pleasant experience with the both of them. Got a pretty good deal, but the service was better than the deal.
The Butterfly’s Effect
Nov 11, 2019
We had the pleasure of working with USHA she was so easy to work with she was knowledgeable About each piece of furniture she didn’t pressure us she made it fun and we left happy with all our purchases when you stop in the sure to work with USHA!!!!
Bernadette Davidson
Nov 08, 2019
DO NOT SHOP HERE! They want to sell you everything but then when your furniture is to be delivered they don't deliver. Then when you go to cancel the order they promise a refund and don't give it. Check YELP reviews they tell the truth.
Hema Marichetty
Nov 04, 2019
Both Abby and David were very helpful in finding the right bed and mattress for my daughter.
me
Nov 03, 2019
Dope
Doreen Lundahl
Oct 29, 2019
Abby was wonderful
Jay Groh
Oct 28, 2019
Good service. Nice people. Abby was friendly and professional. Answered all my questions accurately and timely. I had a very pleasant experience.
Beth Marotto
Oct 24, 2019
Abby was wonderful. She was very helpful and friendly.
marci
Oct 23, 2019
The store is very clean and organized with a wide selection of any type of furniture you could possibly need. The prices are right for the quality of the pieces. Thomas was very helpful and patient with me as I examined probably every dresser they had on display. Furniture stores often try to push you to buy more items or add extra upgrades, however Thomas & David were very kind and did not pressure me to add any upgrades. Excellent customer service and very easy transaction! Can’t wait to shop here again. Thank you, Thomas & David!
Rohit Kapoor
Oct 23, 2019
The sofa came a little torn on Oct 10The replacement part was supposed to arrive in 7-14 days but still haven't receivedI am really disappointed with the service
Christopher Der
Oct 23, 2019
It was a pleasure shopping at Ashley furniture in Dublin. Working with Abby and David was easy. When we arrived we were warmly greeted by Abby. She showed us around and gave us time to shop. After finding a table we loved she explained all of our options and warranties. Abby and David made our 1st experience at Ashley furniture great!
Andrew Visan
Oct 21, 2019
Abby Huang at your Dublin Ashley Store was veryAttentive and very helpful to our sales of our sectional sofa and I was pleased with your service and customer service. Thank you again for the good service from Abby Huang!
Rica Magbanua
Oct 21, 2019
I had a great experience at Ashley Home Store in Dublin. Abbey showed me options and gave good suggestions. Abbey also gave me good deals and I am satisfied with my purchases. I cannot wait to see my furniture.Rica
Ashley Hogue
Oct 21, 2019
Thomas was great to work with! We are satisfied with our choice and his ability to provide excellent suggestions and customer service!
akiyli tiger
Oct 20, 2019
We would like to thank Abby for helping us get a great deal on your son’s bedroom furniture. If we could give her more stars we would . She was very pleasant to work with. Our overall experience at the Dublin location was extremely nice.
Hariharan Iyer
Oct 20, 2019
I just finished purchasing furniture from Ashle Dublin store. They have lot of quality furniture as well as deals. The 0% 72 month financing on Tempurpedic mattress was a no brainer plus got additional discounts on furniture. Great to work with David Han / Terry / Francis who helped me with the deals. Good customer service, highly recommend the store.
Ryan Decker
Oct 19, 2019
Was one of the easiest and pain free experience of buying furniture. Abby was awesome and was able to answer our questions, and the manager, David had no problems helping us agree on the right price and term. Will definitely use them again in the future
Vijay Raghavan
Oct 18, 2019
Got my power recliner delivered today. I must say, i have never felt so bad. The piece was already nicked and the leather was a little damaged on the left arm rest. The right arm rest is not aligned well and i can see a hole between the right arm rest and the cushion. I need to make an effort to bend down and put my arm on the right arm rest.The recliner was assembled at my place and the delivery guy rushed back in a hurry. When i call the customer service within 5 mins of the delivery, their response was that they would send across a technician to see if that can be "Repaired". This is amazing "Customer Service". There is no point shelling hundreds of dollars and getting sub standard items delivered.The Sales executives are doing a good job of selling the items. Unfortunately, the manufacturing is very bad and there is very low to Non-existing quality control.
Gina Herrera
Oct 18, 2019
Paid for desk, delivered 2 months later and was damaged. Waited for even exchange, no follow up call, had to go to store and no record found. Terrible customer service!!!
Samantha Gomez
Oct 15, 2019
If you need any assistance, Abby is the girl for for you! I was able to find everything I needed. She was super helpful and friendly! She also helped me get the best deal possible!!Thank you for all your help Abby!
Brianne Walterhouse
Oct 14, 2019
Easiest and best furniture purchase I’ve made!!
lakisha washington
Oct 14, 2019
Abbey was very patient and courteous!Prices are terrific.
Frances Marie Auriemma
Oct 13, 2019
Normally when I tell the sales rep my plans they disappeared and I'm left alone to fend on own. No help what so ever. I told Zulley my story expecting her to disappear. To my surprise Zulley never left my side and treated me as if I was buying the entire store. If your looking or just browsing ask for Zulley. She is wonderful
K Y
Oct 10, 2019
I wouldn't give them even 1 star. They have the worst customer service. Once your stuff is delivered to you, that's it....they just don'tbother to respond to your calls or messages, even if it's delivered to you with parts missing or broken. My furniture was delivered to me in June, a few broken and a few with missing parts. I had been calling them, their store in Dublin and their customer care. They have absolutely no respect for the customer. I even made enough trips to their store asking them to place an order on the missing parts. All they do is put up an "act" of placing it on their computers. It's been 3 months and Stillwater nothing. Pathetic. And when you go there, they shamelessly ask you to check out other stuff. BEWARE OF THIS STORE.
Matthew Yankowski
Oct 09, 2019
Great store and friendly employees. Abby did a great job showing me around the store for what they have and providing recommendations to me.
John Marques
Oct 08, 2019
I was very pleased with the service I received. I really like doing business with Ashley. Sahar was very helpful. I highly recommend doing business with them
jennifer nguyen
Oct 06, 2019
Kin was really helpful and attentive! He was very direct with viewings and suggestions of living room furniture! I’m extremely happy after visiting the Dublin location! Can’t wait for my new living room set to deliver to my new home! Thank you Kin for your kind services ! Will be back with my mother to buy additional pieces to my new home.BestJenn
Dr Rhonda Gibbs
Oct 04, 2019
I went to Ashley's just to LOOK. However the customer service was so great with the Sales Lady Zully and the Management Terry and Frances I ended up buying a new LEATHER sofa loveseat and end tables. If you are looking for furniture they will help you find EXACTLY what you are looking for. Also they will give you the best price! You can pay now or pay latet if you qualify for their no interest financing for a year. So what are you waiting for go get what you want from Ashley's in Pleasanton CA.
Yasmine El Meligy
Oct 04, 2019
Just bought a mattress and Abby was very nice and so pleasant to deal with!
Ashot Avetisyan
Oct 03, 2019
Recently we visited the store looking for a table and also as we have bought furniture protection from them to ask them to come and take a look at the sofa that we recently bought. Long story short the table price even with "manager's discount" was still way too overpriced and we decide to go with other store. However regarding the protection plan they started with "oh it doesnt cover this and that", although when you buy furniture from this guys they will tell you that it covers everything! We submited a request almost 10 days ago and they promised to send technician as soon as possible, aparently as we didnt buy their overpriced table they decided to cancel our request.DON'T FALL FOR THAT! DO NOT BUY PROTECTION OR ANY KIND OF INSURANCE FROM THESE GUYS!!!YOU WILL END UP PAYING FOR NOTHING!!!
Carla D Moore
Oct 02, 2019
I’ve been to the Dublin store several times with less than good service; but this time I had an exceptional experience. Terry was fundamental! His attention to detail include helping me measure; interior design (accessories); furniture placement, future needs; and more. If I could’ve given 6-stars, I would have! Many thanks to Terry, Joe, and the manager(“Boss”) for an exceptional experience refurnishing my living room!!!
Nathan Westphal
Oct 02, 2019
ABBY was extremely pleasant and EXTREMELY helpful
Paula Xavier
Sep 24, 2019
David Han is a great sales professional. He was extremely nice and knowledgeable about your company and products. They were all very nice hereIn Dublin. Thanks
Paula Gupta
Sep 23, 2019
Thank you Sudhir and Francis for superb customer service!!!
Enjeela Noori
Sep 23, 2019
Great service with knowledgeable advise !!! Thank you Francis and Nadhim
Slibbles
Sep 21, 2019
What an absolute nightmare!!! For your sanity, avoid this store at all costs. We spent $7000 on furniture that they have managed to screw up delivering multiple times.Not one call from anyone saying "hey, we don't have your stuff." Spoke to several people at the store (CSR Sierra, Manager David, Manager Francisca, etc.) Lots of we will call you backs with no follow ups. Lots of promises that our stuff will arrive, but it keeps showing up missing pieces. Seriously, what good is a bed frame without supports? Still sleeping on my mattress in the living room because the $1000 half built frame is taking up space in my bedroom.This store is a joke, at this point all I can do is laugh.
Michelle Truong
Sep 14, 2019
Joe Le is extremely helpful and an amazing representative! From the moment my husband and I walked in, he was friendly, good-humored, and not overbearing. Joe let us look around while checking in on us occasionally and pointed us to where we needed to be--definitely one of the best customer service experiences we've had, and we will certainly be back!
Josh Burns
Sep 07, 2019
David Han was super helpful the entire time we were there. Ask for David if you go here!
Mahal Ko
Sep 01, 2019
Huge parking spaces
kirstymcgrail
Aug 31, 2019
I went into the new Ashley store close to my home after viewing some items online. I was immediately greeted and shown exactly where the item was I was looking for and on top of that they honored the online price which was much lower than the in store price, both Abby and her manager helped me wherever they could and made it really easy to buy without any pressure at all.
Arlene Vigars
Aug 30, 2019
Very helpful. Bought our new dinningroom table
Jessenia Rios
Aug 28, 2019
Abby was amazing. I love her so much. She was so kind and she explained everything to me. Showed me everything & gave me all the best options. Awesome experience. I will for sure be going back to buy more stuff & I will be asking for Abby ! Also ! Amazing manager ! David was awesome! Thank you guys so so so much to the both of them I had an amazing experience !
Nitin Kanthed
Aug 28, 2019
Disappointed!! Had high regards for Ashley.... They promised delivery date of today to me and when I call the store they said that your item will arrive it 12 days from now. When asked why they start explaining twisted contract. The customer support stated that the item never arrived at warehouse and the store representative sates that the item left warehouse and that the reason i cannot cancel my order. The bed was for a kid and she was super disappointed as she has been waiting for the past week. Never ever buying from them again.. Seriously 20 days to ship a twin bed? I am all OK if this was explained upfront to me while placing the order.
Juanetta Stephens
Aug 27, 2019
Abby Huang provided excellent customer service, professionalism and knowledge of salesmanship. Her demeanor and pleasant demeanor made me decide to purchase more furniture from Ashley Homestore/Dublin, CA in the near future!Thank you Ms. Abby Huang.Juanetta Stephens
Louann Mckinnon
Aug 26, 2019
I went in looking for a dining table, Joe was very friendly and helpful.
Z
Aug 25, 2019
Mr. David and Mrs. Usha are absolutely AMAZING!! If you’re visiting this location I highly recommend asking for them. They were very helpful and their personalities were so cheerful and welcoming! Thank you guys for all your help! :)
Morsal Ibrahimi
Aug 25, 2019
Usha Sayyaparaju is the best and gives the best deals, ask for Usha!
TheVelasquezSisters
Aug 22, 2019
Haven't even received our furniture and regret shopping here! They rescheduled our delivery time to a time we wouldn't be available. When I tried to change it they said they send an email to the warehouse. I received text messages still saying the items would arrive during the time we weren't available, so I rearranged our entire day to be home only to find out they never loaded the items on the truck. Then when I called they told me I couldn't even reschedule until 24-48 hours then it would be another 3-4 days for a delivery!!! So essentially another week to receive our items. Terrible customer service. Do not buy your furniture here unless you love headaches!!!
Jennifer Reilly
Aug 22, 2019
Usha helped me find an amazing bedroom set and mattress for my sons bedroom. She was so knowledgeable and friendly. Ashley furniture in Dublin has furniture to fit every room in your house. Wonderful place with excellent customer service. If you are looking for furniture I would highly recommend visiting Usha at Ashley furniture.
p.f. espejo
Aug 19, 2019
Abby was very helpful and patient with us with all our questions. She went through all our various options and provided great service.
M Bizhand
Aug 18, 2019
One of the worst Ashley furniture store and staffs that you can find. They have good sales team but store manager, sale manager, assistant and admin department are not professional. I dont recommend this store but I'm sure other Ashley stores are better.New update: after my review I received multiple calls from the store manager, and he wants me to remove my review if not he is going to cancel my order because of my review. So I did him a favor and I canceled my order due to store manager attitude.Here is my points:1. Taking too long for the mattress boxes (2 months)and no right approach to their customer.2. Missed the delivery date multiple times.3. Forcing store manager power and canceling people order that they are waiting for them a long time.All the items above will translate to the bad management style and poor customer service.Again, buying items with good prices doesn't translate to the good customer service. The Store and company need your business to be around longer.If you have any questions feel free to ask.
Jim Burns
Aug 18, 2019
Joe and the tea at Ashley were very informative and helpful! Felt like I got a great deal and they made the whole process very easy.
Rajesh Kannan Karuppiah
Aug 18, 2019
I see lot of positive reviews. Unfortunately my experience has nothing but hassle. Hope mine is one of the outlier. To make things worse, I didn’t receive good customer service. My delivery was cancelled multiple time and there is no proper communication and still waiting for my furniture.I would strongly recommend to avoid this store.
Erin Mudzinski
Aug 13, 2019
No pressure sales, super friendly, Karen was A++++++
Sheri Armstrong
Aug 10, 2019
Very helpful and not very sales pitch-y!
Maria Romero Jackson
Aug 09, 2019
Abby was such a pleasure to work with. I definitely had my ideas of what I wanted to purchase and she made sure to provide me with options. She went far beyond what I expected. I’m so happy with my purchase. Thanks Abby!
Amit Chaudhary
Aug 07, 2019
Staff takes too long to process orderDelivery is missing so many partsNo follow ups after delivery. Impossible to reach store on phone
Anita Lam
Aug 04, 2019
Great service, good price, and comfortable furniture
Tommy Castellanos
Aug 04, 2019
Thank you guys for the assistance and helping me and my family purchase a table with you guys!
Dhara Shah
Jul 31, 2019
Amazing people, great discounts. Ask for Mo for best deals. The manager offers a better discount in addition to ongoing sale, and the quality is unbeatable.
Adrian Eldridge
Jul 27, 2019
Joe was very helpful!
Sanjeev Sinha
Jul 25, 2019
Goid furniture and great discounts
Gaurang Mehta
Jul 19, 2019
Large contemporary furniture store with great selection. Not all is good but mostly better than small stores.
Mollie Rashid
Jul 18, 2019
Karen (our sales rep) and David (the manager) were excellent in helping us pick out a couch. Karen was fantastic is showing us all of our options. Both of them worked hard to make everything as easy and efficient as possible and worked with us to make sure we got a delivery date we needed! Plus, we got a great deal!
Faizan Ansari
Jul 16, 2019
Furniture is something you want to buy in person so you can ask all questions, feel it and see exactly if it matches your style. Ashley offers all of this with exceptional quality with made in US products and amazing customer service. The discount are unreal and beyond imagination for the quality of goods.
Kimberly Albers
Jul 16, 2019
Absolutely wonderful experience. Sandy was so helpful and committed to finding something for me that was within my budget, but also perfect for the furniture already in the room.
Alex Dominguez
Jul 15, 2019
Jina was awesome!! She was patient enough to help me to mix and match my sofa and chair !! Awesome customer service!!
Waqas Alam
Jul 15, 2019
Weve been purchasing furniture from Ashley for several years now and have always found the quality and pricing to be better than the rest. Sahar our sales rep was extremely helpful and patient. Love our purchase. Thanks
Krishna V Nittala
Jul 14, 2019
Very helpful finding what we wanted and giving good deal.
David Louie
Jul 14, 2019
Product were fine and sales person was helpful during the purchase. The problem is that they promised any issue with the delivery i can call them afterwards. I bought a dining table with 6 chairs and 2 of the chairs delivered ended up being not leveled and wobbles. Called them, no answer. Showed up to store and manager said the technician would call me. Waited a week, no call. Called them and customer support said they scheduled me 3 weeks later. Not only did they not notify me and check if thats a good schedule for me, that’d a whole MONTH after i purchased the chairs and table. Now i am stuck with wobbling chairs for a whole month and HOPE they fix it right.Horrible experience after purchase.
Pape Dieng
Jul 12, 2019
Abby and David was excellent great customer service. I will definitely be back for more. Abby is very knowledgeable. Thank you Ashley HomeStore in Pleasanton!
Kelly trejo
Jul 11, 2019
Nadhim was able to get us a great deal and Abby did a great job getting the final paperwork together! David the manager was very friendly and made furniture buying a great experience! We would definitely recommend this store!
Soosan Rod
Jul 08, 2019
I'm happy with Sahar, David and Francis they were so helpful and good customer service.
jerome villamin
Jul 05, 2019
We are very happy with our recent purchase at Dublin store. We received an exceptional customer service from Usha, Gina and their manager Francis. They were very helpful and the manager worked so hard to stay with our budget. With the good deals they offered, we ended up buying more set and we even came back the next day to purchase additional pieces. Thank you so much!
Ajmal Hashmi
Jul 02, 2019
Wayne was very knowledgeable and professional. I took over a week to make my decision and multiple trips and he did not push me. I would definitely come back to do business with him again.
Mick Curran
Jul 01, 2019
This store had a very friendly, accommodating staff. We appreciate how high quality the furniture is and how quick Wayne was to help us.
Grump Cynic
Jun 30, 2019
It was such a great experience shopping at the Dublin location. Nadhim is an exceptional sales representative who delivered excellent customer service. His Manager, David also made the experience most meaningful when he helped us identify a bed set without the footboard storage. Ultimately, I was amazed with my shopping experience along with the price! Add that along with the quality of the furniture, ensures that I will come back to purchase our sectional and coffee table! And I will definitely look for Nadhim to help!Thank you again gentlemen. And we will see you soon!
kyle knowles
Jun 30, 2019
Wayne was amazing. I spent a good portion of 6 hours at the store while Wayne patiently helped while I waited for my girlfriend and boss to approve everything. Francis was very helpful as well, she made sure we stayed in my budget and they were welcoming and courteous. I even came back the next day to purchase an entertainment center and change the coffee table. They did all this with no issue and made my experience with Ashley the best I have had with any furniture company. 10/10 would recommend them to anyone.I know where I am going when I need new furniture again!!
Roger Aldo
Jun 29, 2019
Top notch customer service, go meet with Wayne and his Manager David, 200% you will not be disappointed. I just stopped in the store to buy a Sofa and with the way myself and my family got treated with the explanation of the good deals and the best price and specially with the care showed by Wayne and David, we happily ended up buying Sofa, Queen and King Mattress set and Dining table with the best price that cannot be beaten by others. Wayne and David - you both are simply the BEST! Thank you so much!
noa cohen
Jun 28, 2019
Not reliable sales people.
Elaine Lee
Jun 19, 2019
Dropped in on the fly after looking at sofas online, and I’m so glad that I did! Abby Huang and manager David Abelson were incredibly quick to help. I normally get ignored at furniture stores because I look “too young to make a big girl purchase,” but Abby approached me in such a kind, respectful manner. I had several sofa models in mind, and she directed me to every single one in-store. David was so kind to price match the online offer, and he and Abby both wrapped up my final purchase quickly and efficiently. Highly recommend coming in-store first for any online purchases you are considering. The customer service here is outstanding and unbiased. Thanks again, Abby and David!
Joseph Moniz
Jun 18, 2019
Overall great experience.
Deepal C
Jun 04, 2019
I've had to update my review as the initial part of purchasing the furniture was a great experience but thereafter it is hell. I have yet to receive all my items. I purchased my furnitures 1 month in advance for delivery. I ordered a whole living room set, dining room table and chairs and an entire bedroom set. I was told all items will be in stock at my delivery time. A day before my delivery, I'm told that there are items on back order (parts of the bed). I had to leave out of the country after that delivery date so I requested for the Dublin store to find me the items ASAP for the second attempt at delivery. They found the items but the delivery could only be done during my absence so I asked my parents to drive one-hr each way and wait 4 hours to retrieve the items. To our surprise they still FAILED to deliver all parts of the bed, we only received the headboard and the footboard. My mother and I have spoken to several people from Ashley Furniture, all of whom who promise to call us back and they never do.We were even told that our account was closed because their call to us wasn't going through. Their workers have no problem using their personal phones to contact you and to have you come back to the store to complete a transaction but when it comes to trying to contact you, they will try from their work phone and if it doesn't go through, they just closed our account? But later I found out, they closed the account because the warehouse had already assumed I received all my delivery and already invoiced me. I basically haven't had a bed to sleep on for a month and now being told that is on back-order until July 2019. So beware buyers!
Hilda Roodriguez
Jun 03, 2019
Great customer service!! Juan is simply the best !!
Francisco Torres
Jun 03, 2019
Awesome service from Juan C.
marcos aranda
May 28, 2019
Wayne is the man you want to see
Kim Perez
May 23, 2019
My 5 star rating is due to the excellent customer service that my Mom and I received today from David and Abby. Our sole purpose of visiting the store today was to return a recliner that we had purchased for my Grandmother on 05/03 that, unfortunately, it did not work out for her. Because Ashley does not issue refunds once the product has been delivered, we were left with the choice of exchanging it with something else in the store. Initially, we were not too thrilled about that option. But, we took a look around the store anyway, not knowing where to begin. David checked in on us from time to time and recommended other options on chairs that might be comfortable for my 94 year old Grandmother with her needs in mind, which was so kind and compassionate of him. After a while, he had some conference calls to take, so he sent Abby over to check on us and she was absolutely wonderful and patient with us as we were totally undecided on what we wanted. We finally decided on a living room set that had a promotion going on that included a 14pc sectional w/accent pillows, a coffee table, two end tables, 2 table lamps, 5 accessories, an area rug and a throw. Abby explained to us that we did not necessarily have to stick with the tables, area rug, lamps and accessories that were on display with the couch that we had wanted and she walked us around the store to show us different color/texture/design options that we could choose from. We did not feel rushed or pressured into making any impulsive decisions. Abby wanted to make sure that we were completely happy with the choices that we were making. David helped us along the way in the middle of his conference calls. Our shopping experience was really enjoyable and we were absolutely satisfied with our purchase. We will definitely be back for our dining room set after we take some measurements and have our living room set in place. Again, David and Abby provided excellent customer service, and are professional and friendly, and if I had the option to give them 10 stars, I would. They did not pressure us at any time and they payed attention to our wants and our needs and shared so many warm smiles with us and made us feel great about doing business with Ashley Home Furniture Store. They represent your company well and will keep your customers coming back and sharing stories like this to bring in even more customers to keep your business thriving. Thank you AHFS for hiring these two outstanding people!!!!!!Kim P.
Nancy Breit-Lepe
May 05, 2019
Our sales person was great . Jina was so helpful and made everything super easy we found everything we needed plus a little extra. We would highly recommend Ashley stores and Jina.
Ravi Kelaiya
Apr 30, 2019
We are pleased that we chose Ashley furniture. Abby was extremely helpful and provided thorough answers of our all questions.I highly recommend this store for home furniture.
TZX Z
Apr 26, 2019
I had a very nice shopping experience here. The store is well organized and very clean. Lots of choices. Thanks to Abby, we were be able to find very nice furnitures with very good prices.
myfamilyfuntube
Apr 24, 2019
Thanks Abby to help me. Can wait for delivery on Saturday!
romil garg
Apr 23, 2019
Good but pricey
Thomas Lott
Apr 22, 2019
Fantastic
Caycie Bruner
Apr 14, 2019
My mom and I had the most amazing experience with Stephan! By far the best customer service! Thank you.
Gloria Carrillo
Apr 14, 2019
Has a great experience!! Stephan was amazing!!
Katie Jaime
Apr 14, 2019
David and Nadhim were SO helpful!! I couldn’t be happier with their service!!
Cesar Barbosa
Apr 13, 2019
Gina greeted us at the door, she was very calm and collected, she did not present any pressure but was around to answer all questions. David the manager was very polite, professional, and offered a great deal for a $4000 bedroom and kitchen set we purchased.We went to three different furniture stores, Ashley’s in Dublin was the best in product, selection and price.Cesar and Yari
Stephen Moore
Apr 13, 2019
I love their furniture, looks and quality and price.
Sofia Barajas
Apr 10, 2019
David and Abby were great help and very knowledgeable.
Ma'Shunda Rachal Pree (Shunda)
Apr 09, 2019
Very nice sales lady..know her stuff. Thanks. Always Ashley.
Katelyn Harris
Apr 08, 2019
My boyfriend and I had a great experience here all thanks to an amazing salesmen named Joe. From start to finish he was extremely helpful without being pushy or overbearing. He had an awesome sense of humor and was clearly very comfortable in his job. He was knowledgeable on the stores products and was willing to take the time to check on things if he was unsure. He is a model of what a good salesmen should aspire to be! We went in to look around and we ended up buying a couch and dining set that we LOVE! We will definitely be back and we will refer anyone to this store!
Macs Mamacos
Apr 08, 2019
Ashley Furniture is amazing. I recently went in when I decided to remodel my home, and Sahar was able to help me build the perfect look for my home and my style. I will definitely be back!
Sean Carr
Apr 07, 2019
We had such a great experience at Ashley. All the furniture was beautiful, we were able to furnish 4 rooms at a great price, and what caused us the most stress was finding pieces that matched well, and Sahar was amazing helping us with the design as well as staying on budget. Ashley furniture is a great store but being able to work with people like Sahar are what make it exceptional!
Giselle Zaragoza
Apr 07, 2019
(Translated by Google) Juan Carlos was very kind from the beginning to the end. Very passive and helpful.(Original)Juan carlos fue muy amable desde el prinsipio asta el final. Muy pasiente y ayudable.
Brenda Leyva
Apr 02, 2019
Juan Carlos was great! Me and my husband came in looking for a couch and were just amazed with the professionalism we received from Juan. He listed to out needs and gave us feedback and ultimately leading to buying a couch we absolutely love. Will definitely come back for more furniture and buy with Juan.
Serra Park
Mar 31, 2019
My experience at Ashley was awesome. Gina was tremendously helpful in recommending products and providing interior advices!
Boa Kim
Mar 31, 2019
It was an amazing. I just got delivered and love all I purchased. Jina help me to find the right things for my living room. She has good eyes for interior. If you need any ideas for doing your home, you should definitely ask for Jina.
Gamaliel Cortez
Mar 31, 2019
(Translated by Google) I loved the service and the attention that Juan Carlos receives. I am a good person and he did not give up when I did not like something. Oh and he also speaks and explains very well in Spanish. Thanks, Juan.(Original)Me encanto el servicio y la atención que recibe de Juan Carlos. Soy una persona bien detallista y el no se dio por vencido cuando algo no me gustaba. Oh y también habla y explica muy bien en español. Gracias Juan.
Jessica Kim
Mar 30, 2019
Gina helped me and she was awesome!!I gave her my budget and she did everything she could do.I bought exactly what I wanted in my price range.If you go, ask for GINA SIM!!!
Luis Liang
Mar 30, 2019
Great customer service!
Patricia Barragan
Mar 30, 2019
I really like the set-up of this Ashley store. It’s always easy to find what I’m looking for. My most recent visit was to buy a wall mirror and had many beautiful options to choose from. It was difficult but found something that was perfect for my livingroom. The customer service was also great. They were attentive & quick. I always have a good experience at this store.
V
Mar 30, 2019
Very poor quality furniture. Brand new expensive leather sectional missing clasp/hook that connects pieces together. Pieces that fit together disconnects as soon as you sit due to wrongly placed clasp/hooks. All pieces are supposed to be same size but they are all different width (1-2 inch difference in seating area). Very very poor design and workmanship.Delivery was horrible too. Very rude guys who don't know what they are doing. Even their salesman at the time of purchase tells to check your delivery thoroughly before delivery guys leave because they probably know that delivery guys are inexperienced people who will just put pieces and claim it is installed.I understand they are not top brand and I do not expect much customer service but even with my low expectation my experience was horrible.
Jonathan Guerrero
Mar 30, 2019
Friendly staff always looking to help. Also a great selection of products.
Sandy San
Mar 27, 2019
SAGAR AND DAVID WERE VERY GOOD
Amanda
Mar 24, 2019
A wonderful shopping experience. Jina had a great eye and helped us find all the furniture we were looking for!
julian santiago
Mar 23, 2019
They had excellent customer service, they showed everything that we were looking for, they were very kind and were patient when we asked to look at the same piece over and over again and overall would come back to shop here again!!!
Roberta Ransome
Mar 22, 2019
Pricey. Same furniture as the discount going out of business furniture stores. Pass it by.
Kevin Amiri
Mar 17, 2019
Horrible Service & Experience!We spent $10,000 in furniture and you have to choose what you want and the sales person has to copy information on a piece of paper off every single piece of furniture then walk over to a squirrel powered terminal and check to see if the product is in or when it will be available. Needless to say this is very inefficient and takes an enormous amount of time. The sales lady we worked with was patient and put up with a lot, but given the size of the company and how much money they have spent in buying trees! you would imagine they would get their sales staff some tablets and put QR code that would quickly pull up the latest information on pricing and availability and color options so they can provide timely service to their customers and help their sales staff, but giving them trees are more important I guess.Once you have gone through this process, you will be given a delivery date and some 3rd party logistics will call/text you several times to make 1000% sure you really want the product to be delivered on the day and time given to you; you have no choice except to accept the time they give you! You cannot say morning or afternoon, they will dictate to you and then they will arrive early by an hour and if you are not home, you will have to reschedule!We were given different dates when the parts will be arriving. Then came the myriad of texts and back orders and moving of the deliveries. They back ordered several items 2 additional times and not all the items they had confirmed 2 days prior to the delivery was delivered. I called the store and I believe I spoke to the office manager and she tells me "the date you are given is not a guarantee that you will get the items you purchased and scheduled will be available"!!? I know I only have a masters degree but I should have listened and stayed in school and gotten my PhD and maybe I could converse properly with this lady!I have hung up several times on these guys and I tell you, i am sure the luck of the draw works out such that some items are in and get delivered on time and perhaps people have a good experience, but the worth and the quality of a company shows in their process, approach and how they handle adversity. Now That I have said this, I am changing my score from 2 stars to 1 star.I am going to push out the delivery of the remaining items to March 10 (3 weeks from today) hoping everything will finally arrive. But as the wise store manager lady said, just because they schedule deliveries for a particular day, doesn't mean you will get it! Wow, such wisdom!Good luck!March 10th Update:After rescheduling again, I told them to push out all deliveries to the 10th of March since I was going to be on a business trip and I figured that their incompetence could not possibly be so horrible to where they would miss it again.Well, the incompetence and the horrible nightmare of customer service continues! They called 2 days ago to tell me that an item I purchased over a month ago has been discontinued which begs the question why they took the order. Another item that was on back order is back ordered again. A rug that was supposed to have shipped via UPS a month ago was changed to delivery the last time and was not delivered, it is not delivered again today!I called the store yesterday to find out what is going on and I was told they would call me back, well, no call yet. Once they sell and get the money, the customer is pretty much screwed and out of choices.The store manager is simply horrible and rude and worthless is the perfect description for her. Not sure how she got to be a manager since she has no clue as to how to problem solve. Just calls and explains that things happen because "this is furniture"!? What a joke!A few items they attempted to deliver, the foot board is damaged so I had to return it. This nightmare of an experience is never ending and the problem is, I have to deal with the incompetence and don't care attitude of the staff at Ashley Furniture!Never again!March 17, 19 The Saga Continues!
Chris M
Mar 17, 2019
On the good side the selection is large, they will haggle a little, and some of the stuff is decent quality. On the negative side the sales people tend to be aggressive, some of the stuff isn't very good quality. We ended up buying a nice bedroom set although as always, buyer beware.
Dimitri
Mar 01, 2019
Great store, awesome people. Very helpful and friendly.
Gayle Lynne
Feb 26, 2019
Georgette was absolutely wonderful!I came to Ashley Furniture because I was searching for the perfect little dining set.My place is small but pretty and I wanted a set that would not only fit but would be comfortable and add to the beauty.Georgette Moore greeted me at the door and I explained what I had in mind. She appreciated my need and was thoughtful in her search.She took her time and showed me several pieces in the store and after I left she sent pictures of other pieces online. It’s very rare to get the level of service she provided and I’m definitely going to keep her in mind when I’m in the market for furniture again.Thank you Georgette!
Kim Kemp
Feb 25, 2019
BUYER BEWARE!!If you are having problems with returns, damaged items,, items that were never delivered etc. I strongly suggest that you record any phone conversation with the representatives. If you go to the store in person you should video record any answers you are given. And make sure you post them on YouTube. Many people have gotten the run around for months. Be VERY leery of excepting or using any Ashley Home Furnishing gift cards!
Donald Jenkins
Feb 24, 2019
Went in to look at rugs but saw bunk beds. The staff was very knowledgeable about prices, accessories, and the product itself.
Cody Ivie
Feb 21, 2019
Thanks to Joe and Manager David for helping us get an entire bed room set, and a Temperpedic Pro-adapt Mattress. They were more than helpful, and made sure we got the best deal possible. Quality service and products. Thank you
Laura A
Feb 20, 2019
I had the pleasure of buying my new living room set here at Ashley in Dublin and was such a great shopping experience from the moment i walked in. I was greeted by Wayne who helped us all along the way to picking out our new set. Wayne was very knowledgeable of the products and very friendly with excellent customer service. All around i am very pleases and will be going back for my new mattress.
Dee Perry
Feb 14, 2019
Georgette was very helpful and extremely nice. I told her my budget and she helped me find exactly what I was looking for.
Jim Simonson
Feb 12, 2019
Good shopping experience in the store with Abby. The delivery and assembly went smoothly and on time.
The OV Channel
Feb 11, 2019
I purchace a livingroom set on 11/04/2018 and had my delivery done by 11/10/18. During the process of my purchase they had to re-due my invoice several times, because they where having issues and they gave me areceipt with missing items and missing money that I had paid in cash. Michelle promised me that she will take care of it and that I had nothig to worry about and I trusted her and left. Well I was wrong. On the day of my delivery I notice that there were 2 items missing and I called the store to try to speak with my sales rep Thomas or the store manager "Michelle". I was not able to speak with either one of them. The person helping me I do believe her name is Sharel or something like that stated that Michelle was training staff and that she did not had time to stop and take care of a customer in this case me. As of today 01/15/18 I have not received any phone calls from no one, not even coorporate office. This is after several attempts. I would never ever recomend Ashley Furniture in Dublin, CA or any others out there due to their lack of professionalism and communication. They don't take customers seriouslly or even attempt to make things right.
Alexis Augustine
Feb 03, 2019
Georgette was amazing. She was very helpful and patient. Great personality and easy to work with. She made this process seamless. Thank you so much
ADISA AMBONISYE
Feb 02, 2019
Quick stop, just browse today. They got some great deals.
Thao Nguyen
Jan 30, 2019
Very helpful. Was not too pushy. I highly recommend Ashley Furniture
Cody Barnes
Jan 30, 2019
Brandon was very helpful while finding our mattress/bed frame package. He’s friendly and was never pushy making our experience at the store very pleasurable!
Kindra Spencer
Jan 29, 2019
Ashley furniture is a great, and has excellent customer service.
sari oweis
Jan 27, 2019
They said 150$ for shipping after they charged me 200$ and I selected a date for delivery and they shifted for one week without any notice.Not happy at all
Bianca Covarelli
Jan 25, 2019
Excellent service. Ask for Stephan
Nitha Balakrishnan
Jan 19, 2019
Abby is aewsome !! Welcomed us when entered to the store itself . Helped to choose my son’s bedroom set and got us a very good deal . Thank you so much Abby .
Vijaysudh Madhusoodhan
Jan 19, 2019
Abby was really helpful to choose our son’s bedroom set . Very knowledgeable about the product and got us very good deal .
Lori Murphy
Jan 12, 2019
Found the most efficient and nice Sales Associate, Georgette Moore, while shopping at Ashley Homestore today when looking for a specialized chair. She went beyond the call of duty to assist...from greeting me at the front door and walking me out when I was finished. You will not be disappointed!
