Comdata OnRoad Card Help (2024)

The Comdata OnRoad card is a universally accepted MasterCard that allows access to company funds and driver payments from a single card. The OnRoad Card operates on the MasterCard Signature Debit network, meaning you can use it like a credit card: swipe, sign your name, and continue with your day.

Moreover, all MasterCard Signature Debit transactions are free of fees, so there’s no need to worry about losing money on your purchases. Just look for the MasterCard logo at checkout. Also, you can still use OnRoad for company-related expenses, such as fuel and maintenance, based on your company’s policies. With OnRoad, you have full control over your money and can use your funds as you see fit.

There are many benefits to you for using OnRoad, such as:

• Zero transaction fees for MasterCard Signature Debit transactions.
• No need to carry cash, which is secure and a great option if you don’t have a bank account.
• Acceptance at millions of MasterCard locations nationwide, so there is no need to worry about transaction declines.
• Ability to use personal funds as you see fit, such as buying groceries, paying bills, even purchasing big ticket items like airline tickets and travel tours.

For more information on using your Comdata OnRoad Card, call the toll-free 1-800 number on your card.

Use your OnRoad Card anywhere MasterCard Signature Debit is accepted, just look for the MasterCard logo at check out. In addition, the OnRoad Card is accepted on the Comdata Proprietary network, meaning you can conduct company purchases, such as fuel and maintenance, while still managing your personal funds. Furthermore, when you first receive your card, you must set up a PIN that will allow you to access your funds from any ATM in the Cirrus or Allpoint network.

The OnRoad Card can be used just like cash, meaning you can purchase anything from office supplies, groceries, hotels, airline tickets, haircuts, and movie streaming services.

There are multiple ways to check your OnRoad Card’s balance:

• Register for an account on Cardholder Web (www.cardholder.comdata.com).
• Download the DRIVEN FOR COMDATA mobile app.
• Call the 1-800 number on the back of the card (this may incur a fee).

Bank sponsors have long required sensitive personal information for programs involving financial transactions as part of the Office of Foreign Assets Control (OFAC)’s Know Your Customer regulations. Anyone conducting financial transactions with financial institutions must provide this private information in order to do business with them.

Cardholders find out instantaneously in the DRIVEN FOR COMDATA™ app if they’ve been approved or have failed CIP. If a Cardholder is signing up as a business, their application may need to be reviewed by the compliance team. If so, they’ll see a pending status in the DRIVEN FOR COMDATA™ app. Pending reviews may take a maximum of 7 business days to complete.

The CIP record is tied to your DRIVEN FOR COMDATA™ app account, not the card. If you receive a new card for any reason (i.e., replacement card or moving jobs), there is no need to pass CIP again. The new card can be added to your existing DRIVEN FOR COMDATA™ account, and the CIP record will be loaded onto the new card.

Note: If you delete your DRIVEN FOR COMDATA™ account, you must reapply for CIP.

Protecting our cardholders’ security is a top priority. By protecting that security, we are helping you and your company avoid the risks of identity theft and fraud, which can cost you money. In addition, we aim to keep you and your cardholders informed on card declines that are not fraud-related.

Your company’s Mastercard Administrator will sign up your company for the program, and then you will receive an enrollment email. Follow the instructions in the email to confirm your participation. Once enrolled, you will receive text message alerts each time our risk management system identifies a suspicious transaction on your Mastercard. Then, you can reply to the message and mark it as fraudulent or legitimate.

If you identify a transaction as fraudulent, each additional transaction will be declined. However, you will receive a text message with each declined transaction, allowing you to override the declined authorization. If you override, you can swipe your card again and continue the transaction as normal, only if the transaction is for the same amount and from the same merchant. If you receive a declined transaction you don’t recognize, there is no need to respond, as the transaction was not authorized.

This is very beneficial, as you can continue using your card even if the card number is compromised.

Standard data and text rates will apply. However, cardholders only receive text messages if suspicious activity is identified on their card, fraud is confirmed, or a transaction is declined.

For questions about your enrollment, contact your company’s card Administrator. Call the 1-800 number on the back for other questions about using your card.

For assistance with your account, please contact our Cardholder Services team at either of the numbers below:

• For Comdata OnRoad cardholders, call1-866-288-9990 and follow the voice prompts.
• For Comchek cardholders, call1-855-737-6849 and follow the voice prompts.

You will need your card number when calling.

Please contact Cardholder Services at 1-855-737-6849. Our service team can help you to initiate the dispute process.

One of the major advantages of the Comdata OnRoad and Comchek cards is that you can make purchases anywhere Mastercard® and Maestro® cards are accepted (both in-store and online). Your card works much like the debit card that is connected to your bank account – you can only make purchases that are less than or equal to the available balance on your card. The available balance on your card is always visible on the home screen of your mobile app.

You’ve received a Comdata fleet card that allows you to make purchases and gives you access to your personal funds (debit card or “ExpressCash” or “eCash”). You’ll need to accept the fee schedule to use this card for your personal funds. The steps below will guide you through the consent and activation process.

1. Navigate to www.comdata.com/activate. This link can also be found on the sticker and the activation email.

2. Enter your employee IDand the card number, then click Submit. Note:If the card name is OnRoad-Comchek Mobil, the employee ID is your Driven account username.

3. Review the fee schedule and click Yesfor every radio button beside each item. Once all radio buttons areYes,clickSubmit.

Congratulations! You have completed the fee consent process, and your card is now activated. You may click the download button to save a copy of the fee consent page.

Thank you for completing the activation process. We hope you enjoy all the benefits of your new Comdata or OnRoad fleet card. Call our 24/7 customer support at1-866-288-9990 if you have questions.

1. Click on the icon with two initials in the top right corner of any screen.
2. Click Bank Account(s)
3. Select the card to change the bank account associated with it
4. Enter the Bank Account Number
5. Confirm Bank Account Number
6. Enter the Routing Number
7. Confirm the Routing Number
8. Select what Type of Account it is
9. Check the box for “I certify that Iam the owner or an authorized user of this account.”
10. Click Change Bank Account
11. ClickAccept
12. ClickOK
    Note:it may take 7-10 business days to complete the setup of a new bank account

1. Click on the icon with two initials in the top right corner of any screen.
2. ClickReset Password
3. ClickSend Email

We’ve made it easy to see card activity within the app; it’s on the wallet screen! To see more activity, click Activity.

1. ClickTransfer
2. SelectExpress Code
3. Select which card to transfer money to
4. Enter Code
5. Click Transfer
   Note:You can check the balance of an express code by clicking Check Balance.
6. You may be prompted to provide additional information depending on the express code. You may need to enter a Trip Number, Driver Number, Unit Number, or Payee Name.
7. ClickConfirm Transfer

1. ClickTransfer
2. SelectCreate Comchek
3. Select which card to transfer money from
4. Enterthe Comchek Draft number andconfirm the number
5. Enter the amount of moneyto transfer
6. ClickReview
7. ClickConfirm Transfer

1. ClickTransfer
2. Select P2P Transfer
3. Select which card to transfer money from
4. Enter the username of the user you are sending money to
5. Enter the amount of moneyto transfer
6. If needed, add a note to the receiver about the transfer
7. ClickReview
8. ClickConfirm Transfer

1. ClickTransfer
2. SelectBank Transfer
3. Select which card to transfer moneyfrom
4. Enter the amount of moneyto transfer
5. ClickReview
6. ClickConfirm Transfer

Note: If no value displays in the ‘To:’ line, the user must add a Bank Account for the selected card before initiating a Bank Transfer

1. ClickCard Settings on the wallet screen
2. Select Set New PIN from the available options
3. Enter the required information
   • SSN or EIN
   • Exp Date
   • Security Code
   • New PIN
   • Confirm New PIN
4. Click Set PIN
5. Click OK on the New PIN Set pop-up message

Select the card you want to make your favorite on the wallet screen, click Card Settings, click Set As Favorite Card, and then follow the step-by-step instructions for the Set As Favorite Cardoption.

Note: The heart in the top right corner of a card on your wallet screen indicates your favorite card. Upon logging in, your favorite card will always be the first card on your Wallet screen, and any future Peer to Peer transfers will be loaded onto this card.