CVS Health’s MinuteClinic Introduces New Virtual Care Offering (2025)

MinuteClinic Video Visits now available through the CVS Pharmacy App

New telehealth service will provide patients access to care 24 hours a day, seven days a week

WOONSOCKET, R.I., Aug. 8, 2018 /PRNewswire/ -- CVS Health (NYSE: CVS) today announced that MinuteClinic, the company's retail medical clinic, is rolling out a new virtual health care offering for patients with minor illnesses and injuries, skin conditions and other wellness needs. MinuteClinic Video Visits, a telehealth offering, will provide patients with access to health care services 24 hours a day, seven days a week from their mobile device.

"We're excited to be able to bring this innovative care option to patients," said Troyen A. Brennan, M.D., Executive Vice President and Chief Medical Officer of CVS Health. "At CVS Health, we're committed to delivering high-quality care when and where our patients need it and at prices they can afford. Through this new telehealth offering, patients now have an additional option for seeking care that is even more convenient for them."

MinuteClinic has been testing telehealth as a method of increasing access to care in recent years. During the initial phase of testing, a CVS Health study found that 95 percent of patients who opted to receive a telehealth visit were highly satisfied with the quality of care they received.Polinski, J. M., Barker, T., Gagliano, N., Sussman, A., Brennan, T. A., & Shrank, W. H. (2016). Patients' Satisfaction with and Preference for Telehealth Visits. Journal of General Internal Medicine, 31(3), 269 275. http://doi.org/10.1007/s11606-015-3489-x In the same study, 95 percent of patients were satisfied with the convenience of using the telehealth service and the overall telehealth experience. Those results led the company to develop the expanded virtual care offering being launched today.

Working collaboratively with Teladoc (NYSE: TDOC), the global leader in virtual care, and leveraging Teladoc's technology platform, patients can receive care via a MinuteClinic Video Visit, initiated through the CVS Pharmacy app. Patients who opt to seek care through a fully customized MinuteClinic Video Visit experience the same high-quality, evidence-based care they receive at traditional MinuteClinic locations inside select CVS Pharmacy and Target stores.

A video visit can be used to care for patients ages two years and up who are seeking treatment for a minor illness, minor injury, or a skin condition. Each patient will complete a health questionnaire, then be matched to a board-certified health care provider licensed in their state, who will review the completed questionnaire with the patient's medical history, and proceed with the video-enabled visit.

"As we continue to move the capabilities of virtual care forward, this is an exciting advancement," said Jason Gorevic, CEO, Teladoc. "CVS Health's expansion of their health care model to include video visits brings even more care delivery options to patients and Teladoc is proud to work with them on this offering."

During a MinuteClinic Video Visit, the provider will assess the patient's condition and determine the appropriate course of treatment following evidence-based clinical care guidelines. For patients who require a prescription as part of their treatment plan, the provider will submit the prescription to the patient's preferred pharmacy. If it is determined the patient should be seen in person for follow-up care or testing, the provider will recommend that the patient visit a health care provider in their community, such as their primary care provider or a nearby MinuteClinic.

A MinuteClinic Video Visit costs $59, which is currently payable by credit card or debit card. Insurance coverage will be added to the experience in the coming months. The service is currently available in nine states Arizona, California, Florida, Idaho, Maine, Maryland, Mississippi, New Hampshire and Virginia and Washington D.C. and is expected to be available nationwide, where allowed, by the end of 2018.

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,800 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with approximately 94 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contacts

Erin Pensa
CVS Health
401-770-4786
Erin.Pensa@cvshealth.com

Amy Lanctot
CVS Health
401-770-2931
Amy.Lanctot@cvshealth.com

SOURCE CVS Health

CVS Health’s MinuteClinic Introduces New Virtual Care Offering (2025)

FAQs

What is the difference between telehealth and virtual care? ›

Virtual care includes not only telehealth services but also other forms of digital healthcare, such as online appointments, remote patient monitoring, and virtual visits with doctors or other healthcare providers. Virtual health encompasses all things in Telehealth and Digital Health.

What does virtual visit mean in healthcare? ›

Telehealth, or virtual visits is helping make access to health care more convenient. People can see and talk to a doctor through their smartphone, tablet or computer, meaning they don't have to go to a doctor's office or sit in a waiting room.

What is the best telemedicine service without insurance? ›

If you do not have health insurance, the best services for acquiring telemedicine include GoodRx Care, MDLive, Teladoc, Amwell, Doctor on Demand, and Mira. Mira offers virtual care options with a $25 co-pays.

What is virtual clinical care? ›

Virtual healthcare is an overarching term encompassing remote services across the healthcare industry. Telemedicine, which falls under virtual healthcare, includes delivering clinical services between the patient and the healthcare provider remotely.

Is virtual care more expensive? ›

A virtual telehealth appointment typically costs around $40 to $50, while in-person care can cost as much as $176 per visit [4]. Telephone follow-up visits can offer a more efficient option than office-based visits that is acceptable and affordable to patients [5].

What is the difference between a virtual visit and an e-consult? ›

Key Differences

Telehealth often involves more extensive integration of technology, such as electronic health records and remote monitoring devices, to facilitate comprehensive care delivery. In contrast, virtual visits are more streamlined, with a primary focus on providing immediate medical consultations remotely.

Why is virtual reality used in healthcare? ›

VR is well-suited for application in the healthcare field as its ability to immerse people in a simulated reality can help alleviate symptoms and create more comfortable settings to receive certain types of care.

What does it mean when a patient is virtual? ›

The term virtual patient is used to describe interactive computer simulations used in health care education to train students on clinical processes such as making diagnoses and therapeutic decisions.

What's the best virtual doctor? ›

The 14 Best Online Doctors of 2024
  • Doctor on Demand: Best for ongoing primary care. ...
  • BetterHelp.com: Best for therapy anytime. ...
  • JustAnswer: Best for quick medical questions. ...
  • PlushCare: Best for comprehensive care. ...
  • Sesame: Best for its in-person care option. ...
  • Ritual: Best for couples counseling.
Jun 16, 2023

Can you get antibiotics over telemedicine? ›

Many healthcare providers see telemedicine as a low-risk option for certain routine treatments. In many cases, you can get routine medications or antibiotics without seeing a provider in person. This is especially true if you have conditions that are not severe, like: Acne.

Is telemedicine a good or bad thing? ›

Telemedicine Can Lead to Improved Healthcare Quality

A study by the American Journal of Medical Care found that patients who participate in telemedicine visits experience lower levels of depression, anxiety, and stress, and have 38% fewer hospital admissions.

When to use virtual care? ›

Quick Care Video Visits cover a set of conditions for minor illnesses or concerns including:
  1. Cold.
  2. Skin rashes.
  3. Headache.
  4. Sinus infection symptoms.
  5. Acne.
  6. Birth control prescriptions.
  7. Flu symptoms in kids and adults.

What is virtual visit in hospital? ›

Virtual appointments, virtual visits, and telemedicine all mean the same thing: a remote meeting with your health care provider.

What is the difference between digital and telehealth? ›

While telemedicine primarily focuses on providing remote medical care, digital health emphasizes engaging patients in their care.

What is the difference between telehealth and video visit? ›

Types of Virtual Care

Video visits may also be called telehealth or telemedicine appointments. E-visits: You send information to your provider electronically, usually in the form of a questionnaire, then the provider reviews it and sends you a treatment plan or medical advice. No physical examination is necessary.

What is the difference between telehealth and zoom? ›

Zoom's video conferencing tool is not enough to set up quality telemedicine appointments. Telemedicine services require a full-featured, comprehensive system to cover each stage of the patient's virtual care experience — from intake to post-visit treatment.

What is the difference between telehealth and remote monitoring? ›

Telehealth includes a broad range of technologies and services used to provide care and services at a distance. It refers to remote healthcare services, including telemedicine, remote monitoring, provider training, non-clinical training, prescription delivery, health education, provider-provider communication and more.

References

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Lakeisha Bayer VM

Last Updated:

Views: 5403

Rating: 4.9 / 5 (49 voted)

Reviews: 88% of readers found this page helpful

Author information

Name: Lakeisha Bayer VM

Birthday: 1997-10-17

Address: Suite 835 34136 Adrian Mountains, Floydton, UT 81036

Phone: +3571527672278

Job: Manufacturing Agent

Hobby: Skimboarding, Photography, Roller skating, Knife making, Paintball, Embroidery, Gunsmithing

Introduction: My name is Lakeisha Bayer VM, I am a brainy, kind, enchanting, healthy, lovely, clean, witty person who loves writing and wants to share my knowledge and understanding with you.